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Be ready to role-play a booking call, walk through how you handle a double-booking or last-minute change, and show you can stay calm under call volume. Ask how Hankey Group External defines success for reservation agents and what systems they use day to day.
Strong fit if you like structured, customer-facing work, precise follow-through, and an on-site LA Westchester setting. Thin public detail on the employer brand means culture and pay should be confirmed directly in the process.
As a Reservation Agent for Hankey Group External in Westchester, expect a phone- and system-heavy day: taking inbound booking requests, checking availability, confirming or changing reservations, capturing customer details accurately, and escalating exceptions. Work is on-site in Los Angeles County, so the rhythm is shift-driven customer contact rather than remote queue work.
Focus on clear phone etiquette, conflict de-escalation, typing accuracy, and comfort with reservation or CRM tools. No certification family or costed resources were supplied for this listing.
No. The listing marks remote as off; expect work in Westchester, Los Angeles County.
Public news in the data centers on Westlake Financial and related LA business coverage rather than a full company profile of Hankey Group External itself.
No certification family or paid resources were provided for this job.
Public-domain labor data — prepare examples for 2–3 of these.
Website: hankeyexternal.com
Public cache only — not an employee review.
Reservation Agent at Hankey Group External in Westchester, Los Angeles County The Opportunity Hankey Group External is seeking a highly motivated and detail-oriented Reservation Agent to join our team at Midway Auto Group. Located in Westchester, Los Angeles County, this full-time position offers an exciting opportunity to be part of a customer-centric culture that values career growth and fun work environments centered around team building. What You'll Do Handle incoming calls from customers seeking reservations for test drives or service appointments Process reservation requests accurately and efficiently, ensuring all necessary information is captured and recorded Communicate effectively with both customers and internal teams to ensure smooth operations Provide exceptional customer service by addressing inquiries and concerns promptly and professionally Support the team in various administrative tasks related to reservations management Skills & Qualifications Strong communication and interpersonal skills Attention to detail and accuracy in data entry Ability to multitask and handle multiple calls simultaneously Experience in customer service or a related field is preferred but not required Excellent problem-solving and conflict resolution abilities More About Hankey Group External Midway Auto Group has been recognized as Southern California's Top-Rated Places to Work for 2023, thanks to our customer-centric culture, excellent career advancement opportunities, and a fun work environment centered around team building. Our commitment to providing top-notch service is reflected in the success of our reservation process and overall customer experience. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us at Hankey Group External and contribute to a dynamic team that values growth and excellence.
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