Remote Services Supervisor

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Monitor the facility to ensure that it remains safe, secure, and well-maintained.
• Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
• Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
• Plan, administer, and control budgets for contracts, equipment, and supplies.
• Participate in architectural and engineering planning and design, including space and installation management.
• Set goals and deadlines for the department.
• Conduct classes to teach procedures to staff.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

O*NET source

Role overview (listing rewrite)

Krsp is hiring a Remote Services Supervisor in Broome, WA. This full-time role is ideal for an experienced people leader ready to guide service delivery, drive quality, and keep operations running smoothly in a growing team environment. About the Role As the Remote Services Supervisor based in Broome, WA, you will lead day-to-day service activity, support your team, and make sure client and operational standards are met. You will balance staff coaching, process oversight, and practical problem-solving so that remote services are delivered reliably and professionally. This is an on-site leadership opportunity with Krsp for someone who wants clear ownership of service outcomes and team performance. Your Responsibilities Supervise and coordinate remote services staff, workloads, and daily priorities in Broome, WA Monitor service quality, response times, and completion standards against agreed expectations Coach team members, provide feedback, and support continuous skills development Escalate and resolve operational issues promptly, keeping stakeholders informed Maintain accurate records, schedules, and handover notes for smooth service continuity Identify process improvements that strengthen consistency and customer experience Foster a safe, respectful, and collaborative workplace culture among the service team Skills & Qualifications Demonstrated experience leading or supervising service, operations, or support teams Strong organisational and prioritisation skills in a busy, multi-request environment Clear verbal and written communication suited to staff coaching and stakeholder updates Sound judgment when handling escalations, service incidents, and competing demands Comfort using common workplace systems for scheduling, tracking, and reporting A practical, hands-on approach to quality control and team performance management Full working rights in Australia and readiness to work on site in Broome, WA Working at Krsp Krsp is hiring for this role and offers a supportive team environment. Join the Remote Services Supervisor team in Broome, WA and contribute to dependable service delivery with colleagues who value professionalism and clear leadership. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Broome, WA, hybrid, or fully remote?