Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to discuss multi-site healthcare renewals, turning clinical evidence into customer outcomes, building a regional CS operating cadence, and partnering with commercial and clinical teams on plaque-analysis workflows.
Strong fit if you have led customer success in medtech or complex B2B healthcare and can own regional health for a clinically driven product line in the Indianapolis area.
As Regional Customer Success Director at Heartflow, a typical day centers on healthcare customer outcomes for cardiac analysis products: coaching CS managers or specialists, reviewing adoption and renewal risk across a territory, joining clinical/commercial escalations, and aligning hospital or imaging-center stakeholders on value, training, and expansion—not pure sales quota hunting.
No cert family or priced resources were supplied. Prioritize healthcare customer success leadership, enterprise stakeholder management, and fluency with clinical imaging/value messaging over generic certificates.
No. The listing marks remote as off and places the job in West Indianapolis, Marion County.
Public news points to coronary plaque analysis and related cardiac imaging insights used in clinical care.
No verified salary bands or Glassdoor/Indeed-style ratings were provided in the source data, so none are stated.
Regional Customer Success Director at HeartFlow - West Indianapolis, Marion County Position Summary The Regional Customer Success Director will drive customer satisfaction and loyalty for HeartFlow's flagship AI-driven cardiac test in the West Indianapolis region. This role involves managing a team of customer success managers, ensuring exceptional service to healthcare providers, and driving adoption of our innovative technology. Day-to-Day Responsibilities Lead and manage a team of Customer Success Managers to ensure high levels of customer satisfaction and loyalty. Develop and implement strategies to increase the usage and value of HeartFlow's products among healthcare providers. Collaborate with sales, marketing, and product teams to align on go-to-market initiatives and customer success goals. Analyze customer feedback and data to identify trends and opportunities for improvement in service delivery. Ensure timely resolution of customer issues and escalations, maintaining strong relationships with key stakeholders. Who We're Looking For We are seeking a highly motivated leader with proven experience in customer success management. Ideal candidates will have a deep understanding of the healthcare industry, particularly cardiovascular care, and a track record of driving customer satisfaction and loyalty. A background in sales or marketing is beneficial. More About HeartFlow HeartFlow is a medical technology company dedicated to advancing the diagnosis and management of coronary artery disease, the leading cause of death worldwide. Our flagship product, the Heartflow FFR CT Analysis, utilizes AI-driven, non-invasive cardiac testing supported by ACC/AHA guidelines. This innovative solution provides healthcare providers with a color-coded 3D model of a patient's coronary arteries, enabling more informed and effective treatment decisions. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in transforming cardiac care with cutting-edge technology.
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