WNS Global Services
WNS Global Services — South Africa
Job Description Key Responsibilities 1. Real-Time Monitoring & Queue Management Monitor real-time queues across:Inbound/Outbound voiceChat, Email, Back-office workstreams Track performance against key metrics:Service Level (SL)ASA, Queue depthAHT, Abandonment rate Ensure queues are balanced and staffed appropriately 2. Intraday Performance ManagementCompare actual performance vs forecast and sched…
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Working in South Africa
South Africa, officially the Republic of South Africa (RSA), is the southernmost country in Africa. Its nine provinces are bounded to the south by 2,798 kilometres of coastline that stretches along the South Atlantic and Indian Ocean; to the north by the neighbouring countries of Namibia, Botswana, and Zimbabwe; to the east and northeast by Mozambique and Eswatini; and it encloses Lesotho. Covering an area of 1,221,037 square kilometres, the country has a population of over 63 million people, making it the sixth-most populated country in Africa. Pretoria is the administrative capital, while Ca
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