American Specialty Health, Inc.
American Specialty Health Incorporated is seeking a Quality Analyst I to join our ASHCare Member Support team. This position will complete quality assessments and reviews for all frontline functional personnel in call center and customer service operations.
Requirements
- High school diploma or GED
- Minimum 1 year experience with Call Center or Customer Service operations
- Computer proficiency in MS Office; Outlook, Word, Excel, PowerPoint
- Minimum 1 year experience completing call center quality audits preferred
- Experience in at least one of the following areas highly preferred: Knowledge Management development with documentation experience, tracking, reporting, and delivering feedback
- Strong verbal and written communication skills
- Experience with formal Continuous Improvement approaches and has a strong critical thinking and operational mindset
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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