QAOps Engineer

About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.

Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.

Role Description:

Symphony is looking for an experienced QAOps Engineer / Software Development Engineer in Test (SDET) who is passionate about delivering high-quality, scalable, and reliable software experiences to enterprise customers.

This role combines Quality Engineering, Test Automation, DevOps practices, and operational excellence to build and maintain scalable quality systems across complex cloud-native platforms. You will work closely with engineering teams across multiple time zones to improve product quality through automation, CI/CD integration, observability, release governance, and data-driven quality insights.

The ideal candidate is a strong developer with deep automation expertise, capable of building quality platforms and enabling teams to shift quality practices earlier in the development lifecycle.

Responsibilities:

• Define and promote best practices for quality engineering, automation standards, test reliability, and release validation and collaborate with development, DevOps, product to ensure quality is embedded throughout the software lifecycle
• Develop, and maintain scalable automation frameworks and QAOps infrastructure for UI, API, backend, and end-to-end testing across multi-cloud environments (AWS/GCP) through CI/CD pipelines
• Continuously improve automation coverage by converting manual validation into reliable automated testing
• Analyze test results, production trends, system telemetry, and quality metrics to proactively identify risks and regressions
• Support release readiness activities including QA sign-off, deployment validation, release coordination, and post-release monitoring

Required Qualifications:

• Strong understanding of CI/CD pipelines, automation orchestration tools such as GitHub Actions, Jenkins, Azure DevOps, or similar
• Good software development and scripting experience in languages such as Java, TypeScript, JavaScript, Python, Groovy, or C#, with hands-on experience building automation frameworks for modern web applications (React/TypeScript/JavaScript)
• Experience with UI automation tools such as Selenium, Playwright, Cypress, or Robot Framework, and backend/API testing tools such as REST Assured, Postman, or SoapUI
• Experience working with cloud-native infrastructure and distributed systems in AWS and/or GCP environments. Familiarity with containerized environments such as Docker and Kubernetes is a plus
• Working knowledge of JIRA, test management, and defect tracking tools
• Experience troubleshooting client-server architectures, web applications, backend APIs, and distributed systems
• Proven experience supporting QA sign-off processes, release validation, and production readiness activities
• Strong communication, collaboration, and problem-solving skills across globally distributed teams

Preferred Qualifications:

• 3+ years of experience with performance, resiliency, chaos, or scalability testing
• Familiarity with shift-left testing and continuous quality engineering practices
• Exposure to AI-assisted testing, intelligent test selection, or automation analytics is a plus

Compensation:

• Salary Range: £40,000 – 50,000 base salary per year
• Bonus Plan

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Local events, team building, and development opportunities 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.