- Full Time
- Prague
Outreach
About Outreach
About The Team
When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company—we are here to make our customers successful.” The Customer Success and Support teams are at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. We
work to connect cross-functional stakeholders from Product, Marketing, and Engineering with customers. The ownership is tangible on this team—our customers’ pain is our pain and their win is our win.
The Role
The Program Manager, Supportability is responsible for helping to identify where customer friction originates and systematically eliminating it. You will help execute feedback programs across customers, Support, and Product/Engineering to identify root causes of issues and drive durable fixes—through product improvements, better instrumentation, documentation, and other proactive measures. In the day-to-day you will run technical programs that improve supportability, prepare Support for new products and features, and drive change through clear insights. You are a self-starter with strong customer empathy and urgency, organized, process-minded, and an excellent communicator.
Location
This is a full-time, permanent role, not eligible for contractors and for work from other countries.
#LI-RG1
NOTE:
The offer is contingent upon successfully passing the background screening process.
To apply for this job please visit jobs.lever.co.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Outreach online
Working in Prague
Weather right now in Prague: checking… · Local time: · Air quality: · Daylight: · UV index:
Prague is the capital and largest city of the Czech Republic and the historical capital of Bohemia. Located on the Vltava River, the city has a population of about 1.4 million, making it the twelfth-largest city in the European Union. Its metropolitan area is home to approximately 2.3 million people.
🇨🇿 Relocation safety for Czech Republic: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Czech Republic: 2.8% — via World Bank
- Elevation 203m (666 ft)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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