Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to walk through an omni-channel retail program you owned end to end: goals, stakeholders, metrics, and how online and in-store experiences stayed aligned. Prepare examples of resolving channel conflicts and prioritizing customer experience under brand constraints.
Strong fit if you have program leadership across retail and digital, comfort in outdoor or specialty retail, and can work on-site in North Vancouver coordinating multi-team experience initiatives.
As Program Manager for omni-channel retail experience at Arc'teryx in North Vancouver, you would likely align digital and store touchpoints, sequence retail experience programs, and coordinate product, retail, and digital partners so customer journeys stay consistent across channels. Expect cross-functional planning, status tracking, and trade-off calls that support brand-led outdoor retail.
The listing is North Vancouver, BC (Corporate) with remote set to off-site, so plan for corporate presence rather than fully remote work.
Connecting store and digital retail so customers get a coherent Arc'teryx experience across channels, not siloed online-only or store-only projects.
No certification family or costed resources were provided for this role.
Program Manager, OMNI Channel Retail Experience at Arcteryx.com in North Vancouver, BC (Corporate) Role Overview The Program Manager, Omnichannel Retail Experience will lead the adoption and continuous improvement of Omnichannel programs across Arc'teryx's North American retail fleet. This role involves close collaboration with Retail Operations, Training, Guest Services, Ecommerce, and Technology teams to ensure store teams are equipped with necessary tools, processes, training, and support for delivering best-in-class Omnichannel experiences. What You'll Do Act as the voice of the field for Omnichannel initiatives, identifying opportunities to improve execution and remove operational friction. Strengthen the connection between digital and physical retail experiences through cross-functional partnership, operational leadership, and change management. Drive adoption, enhance guest outcomes, and support future growth of Arc'teryx's Omnichannel business by working closely with Operations Solutions to plan and deploy services, tools, and initiatives that support our retail and digital teams. What We're Looking For A proven track record in program management within a fast-paced environment. Strong leadership skills, able to collaborate effectively with cross-functional resources and external vendors. Experience in defining and delivering roadmaps based on data-driven insights. Ability to identify opportunities for improvement and implement changes that enhance operational efficiency. Working at Arcteryx.com At Arcteryx, you'll be part of a team that plans and deploys services, tools, and initiatives supporting our retail and digital teams. We collaborate with cross-functional resources to define and deliver our roadmap, using data to continually improve decision-making. Our goal is to prepare the business for the future while ensuring we operate at our best in the present. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-13 UTC · getajob.ai