Philadelphia Gas Works
The Program Manager, Business Services position at Philadelphia Gas Works is located in William Penn Annex East, Philadelphia County. This full‑time role supports the utility’s mission to deliver reliable gas service to over half a million residential and commercial customers across the city.
About the Role
As a key member of the Business Services team, you will help coordinate cross‑functional initiatives that improve operational efficiency and customer experience. You will partner with internal stakeholders to track project milestones, manage resources, and ensure compliance with PGW policies and regulatory requirements.
What You'll Do
- Develop and maintain project schedules, budgets, and status reports for business‑process improvement efforts.
- Facilitate meetings between operations, finance, IT, and customer service teams to align objectives.
- Identify process gaps and recommend solutions that enhance service delivery and reduce costs.
- Monitor key performance indicators and prepare executive summaries for senior leadership.
- Ensure all activities adhere to safety standards, environmental regulations, and corporate governance.
What We're Looking For
- Bachelor’s degree in business administration, public administration, engineering, or a related field.
- Three to five years of experience managing projects or programs in a utility, municipal, or large‑scale service environment.
- Strong analytical abilities with proficiency in Microsoft Excel, PowerPoint, and project‑management software (e.g., MS Project, Smartsheet).
- Excellent communication skills, capable of presenting complex information to diverse audiences.
- Demonstrated ability to prioritize tasks, manage multiple deadlines, and work collaboratively across departments.
- Knowledge of natural‑gas distribution or energy‑industry fundamentals is a plus.
About Philadelphia Gas Works
Philadelphia Gas Works (PGW) is the nation’s largest municipally owned natural‑gas utility, providing service to more than 500,000 customers throughout Philadelphia. Founded in 1836, the organization combines a long heritage of public service with ongoing investments in infrastructure modernization, safety, and community outreach.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Explore Philadelphia Gas Works online
Working in William Penn Annex East, Philadelphia County
Market context
- Similar listings in William Penn Annex East, Philadelphia County 1
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.