OLIVER Agency - North America
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Program Director
Location: Baltimore, MD United States
About the role:
What you will be doing:
- Own the end-to-end delivery operation — from brief intake and triage through production, review, approval, and delivery — using OMG as the central workflow management system
- Lead and develop a team of Integrated Project Managers and QA Managers across Mexico City and Chicago, building a delivery culture that is process-led, SLA-aware, and proactive
- Partner with the Resource Manager to allocate creative, production, and QA resource against the studio’s active workload, managing peaks and troughs effectively
- Establish and maintain weekly and monthly accountability rhythms — status reporting, resourcing reviews, SLA tracking, and QBR preparation — in partnership with the Business Director
- Route tasks to talent, factoring real-time utilization and SLAs; implement automated alerts to proactively address potential bottlenecks
- Drive quality control standards across all workstreams, working closely with the QA Manager to ensure every asset is accurate, brand-compliant, and delivery-ready
- Lead the studio’s transition period: manage the handover of in-flight work from incumbent agencies, build process documentation, and establish OLIVER’s ways of working from go-live
- Manage relationships with Mexico City-based delivery team members, supporting cross-cultural collaboration and remote operational effectiveness
- Report on studio performance against KPIs — cost per asset, time per project vs. SLA, resource utilization, revisions per asset — and identify trends and improvement opportunities
- Build and maintain the studio’s operational playbooks, briefing standards, and SLA frameworks
What you need to be great in this role:
- Proven experience leading delivery and operations in a complex, multi-brand content production environment — ideally spanning multiple locations and disciplines
- Expert proficiency with project management and workflow systems; experience with OMG or similar platforms (Workfront, Wrike, etc.) is a strong advantage
- A track record of building and managing high-performance project management and operations teams
- Strong data literacy: comfortable owning delivery metrics, SLA reporting, and operational dashboards
- Experience managing distributed, multi-cultural teams across different time zones
- A proactive, structured approach to problem-solving — you identify risk early and resolve it before it reaches the client
- Experience leading studio transitions or agency implementations is a meaningful differentiator
- Advanced use of AI tools to enhance operational efficiency, including workflow intelligence, automated triage, and brief scoring via OMG’s AI-assist capability
- Agentic thinking for complex, multi-team operational challenges: systematic, outcome-focused, and adaptable
- Ability to train and guide the delivery team in responsible AI adoption within the studio’s operational framework
- At the time of this posting, the base salary for this position may range from $127,500.00 to $142,500.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
Req ID: 17776
#LI-director
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
To apply for this job please visit job-boards.greenhouse.io.
Explore OLIVER Agency - North America online
Working in Baltimore, Baltimore County
Baltimore, also known as Baltimore City, is the most populous city in the U.S. state of Maryland. It is the 30th-most populous U.S. city with a population of 585,708 at the 2020 census and estimated at 569,997 in 2025, while the Baltimore metropolitan area at 2.86 million residents is the 22nd-largest metropolitan area in the nation. The city is also part of the Washington–Baltimore combined statistical area, which had a population of 9.97 million in 2020. Baltimore was designated as an independent city by the Constitution of Maryland in 1851. Though not located under the jurisdiction of any c
Maryland is a state in the Mid-Atlantic and Southeastern regions of the United States. It borders Virginia to its south, West Virginia to its west, Pennsylvania to its north, and Delaware to its east, as well as with the Atlantic Ocean to its east, and the national capital and federal district of Washington, D.C. to the southwest. With a total area of 12,407 square miles (32,130 km2), Maryland is
Source: Wikipedia (state)
Market context
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