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Be ready to walk through major incidents you owned, how you set priorities under pressure, and how you coach or coordinate associates. Ask how Delta Capita structures production support for reporting and securities-finance platforms and what “Associate Manager” scope looks like day to day.
Strong fit if you lead production support with calm incident ownership and clear client-facing updates. Role is listed for Pune, Maharashtra, India with remote indicated; associate-manager level suits someone ready to run process without inventing senior strategy from thin air.
As Production Support Manager (Associate) at Delta Capita, you would typically coordinate incident and problem response for client or platform services, prioritize queues, and bridge ops, development, and business stakeholders. Expect status updates, root-cause follow-through, and process hygiene across a securities-finance and reporting-heavy environment.
Useful focus areas for this title: incident/problem management, SLA/OLA discipline, monitoring and escalation paths, stakeholder communication, and familiarity with financial-services batch and real-time platforms. No certification list was provided for this posting.
It is a 2005-founded fintech consulting firm active in securities finance, onboarding, and trade reporting partnerships.
Listed location is Pune, Maharashtra, India, with remote flagged on the posting.
Production Support Manager (Associate): keeping services stable, escalating cleanly, and coordinating fixes with technical and business partners.
Website: deltacapita.com
Public cache only — not an employee review.
Delta Capita is seeking a Production Support Manager (Associate) for a remote, full-time position supporting its Pune-based Capital Markets team. You will focus on critical derivatives settlements and post-trade processing operations. About the Role As a member of Global Markets Back Office Operations, you will oversee production systems supporting business-critical settlement and trading platforms. This hands-on management position demands someone who can handle production incidents with technical rigor, coordinate across global technology and business teams, and champion continuous improvements in system reliability and operational performance. Key Responsibilities Deliver comprehensive production support for Capital Markets applications, maintaining high availability and operational stability Monitor system health, conduct regular health assessments, and anticipate emerging production risks Investigate and resolve production incidents within service-level agreements, performing thorough root cause analysis Lead incident response activities, coordinate with technology teams across multiple functions, and communicate status to business stakeholders Implement ITIL framework standards across incident, problem, change, and event management Oversee production releases, system deployments, maintenance activities, and failover procedures Support disaster recovery planning and conduct testing and validation activities Monitor and manage batch job processing using enterprise scheduling platforms Identify and implement automation to enhance operational efficiency and reduce manual workload Build and maintain operational documentation, runbooks, and centralized knowledge repositories Mentor junior production support engineers and encourage team knowledge sharing Skills & Qualifications Proven experience in production support roles within financial services or comparable mission-critical environments Technical competency with Unix/Linux, Windows Server, and enterprise Java applications Strong database expertise in Sybase, Oracle, or SQL Server, including SQL query and script development Hands-on experience with enterprise batch schedulers such as Control-M or AutoSys Working knowledge of CI/CD practices and deployment tooling (Jenkins, Git, JIRA) Demonstrated proficiency in incident management, root cause analysis, and post-incident review procedures Ability to troubleshoot complex technical issues spanning middleware, infrastructure, and application layers Strong communication and collaboration skills for working with global technical and business partners ITIL certification is preferred Working at Delta Capita Delta Capita delivers essential market infrastructure to the global financial sector. You will contribute to maintaining mission-critical trading and settlement platforms, while developing deep expertise in…
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