Product Manager- Claims & Disputes

JPMorganChase is hiring a Product Manager- Claims & Disputes in Columbus, Franklin County. You'll develop strategy and drive innovation for one of the largest product portfolios in Consumer & Community Banking, directly shaping how millions of customers and thousands of employees experience claims handling and dispute resolution.

About the Role

The Product Manager- Claims & Disputes position combines strategic vision with hands-on collaboration across the organization. You'll own the product roadmap for critical claims and disputes solutions that impact millions of JPMC customers. Based in Columbus, this full-time role offers the unique opportunity to influence how JPMorganChase serves its customer base while supporting operational excellence across multiple business lines.

What You'll Do

• Develop and communicate clear product vision and strategy for claims and disputes capabilities
• Understand customer and employee needs and translate them into compelling product solutions
• Lead cross-functional collaboration with business, technology, operations, and customer service teams
• Build and manage product roadmaps, requirements, and success metrics
• Research industry trends, competitive offerings, and best practices to drive innovation
• Champion product launches and improvements that enhance customer experience and operational efficiency

What We're Looking For

• Demonstrated problem-solving ability and strategic thinking skills
• Background in product management, banking operations, or similar customer-focused roles
• Experience collaborating effectively across diverse teams and business functions
• Knowledge of consumer banking, claims processes, or dispute resolution (a plus)
• Strong written and verbal communication abilities
• Comfort managing competing priorities and stakeholder needs
• Preference for data-driven decision making and product development

About JPMorganChase

JPMorganChase is one of the world's leading financial services firms, with operations across more than 60 countries. In Consumer & Community Banking, we serve millions of customers and rely on thousands of talented professionals. The Operations Product organization you'll join is one of the largest product teams at JPMC, providing essential support across the company and delivering significant value to the business.

How to Apply

To apply for this Product Manager- Claims & Disputes position, submit your application through this listing and join our growing team in Columbus.