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Website: ccf.com
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Join CCF as a Patient Service Specialist in our Urgent and Outpatient Care departments across 2 Locations. We're seeking a full-time professional to deliver exceptional patient experiences and streamline operations in fast-paced clinical environments. About the Role As a Patient Service Specialist, you'll be the first point of contact for patients arriving at our urgent and outpatient care facilities. This full-time position is central to patient satisfaction and operational flow—you'll manage registrations, verify insurance, schedule appointments, and provide timely assistance in a high-volume healthcare setting. Your ability to remain calm and organized while juggling competing priorities directly impacts the patient experience and clinical staff efficiency. Responsibilities Check in and register patients with accuracy and courtesy upon arrival Verify insurance coverage, eligibility, and patient financial responsibility Process patient information into electronic health records and scheduling systems Schedule appointments and send confirmation messages to patients Answer phone calls and respond to patient inquiries in real time Direct patients to appropriate care areas and assist with wayfinding Maintain strict confidentiality and HIPAA compliance in all patient interactions Assist clinical staff and providers with administrative support as needed Qualifications High school diploma or equivalent Proven experience in patient-facing or customer service roles Proficiency with electronic health record systems and patient management software Solid understanding of insurance verification and basic medical billing Excellent verbal and written communication skills Ability to multitask and prioritize in a busy urgent care environment Professional demeanor and compassionate approach to patient care Familiarity with HIPAA regulations and privacy standards About CCF CCF is a healthcare leader dedicated to exceptional patient outcomes and community health across multiple locations. We invest in our team members and foster an environment where clinical excellence and patient-centered care define who we are. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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