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Expect scenarios on APIs, messaging/voice architecture, and translating business requirements into Twilio-style solutions; prepare live demos, objection handling, and clear trade-off explanations for technical and non-technical stakeholders.
Strong fit if you enjoy customer-facing technical sales for programmable communications, can work remote globally, and are comfortable with APIs and solution design around Twilio’s product surface.
As a Presales Engineer at Twilio, you partner with sales on discovery, map customer communications use cases to Twilio’s voice/SMS/API stack, run demos and proof-of-concepts, and hand off technical requirements to implementation teams—often fully remote with global customers.
It provides cloud APIs for programmable voice, text, and other communications functions.
Yes—the listing is remote-friendly with location listed as anywhere in the world.
Software/integration experience, demo skills, and comfort explaining cloud communications architecture to buyers.
Website: twilio.com
Twilio Inc. is an American cloud communications company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.
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PRESALES ENGINEER at Twilio - Anywhere in the World Role Overview The Presales Engineer at Twilio is a pivotal role bridging technical expertise with strategic customer relationships. This position involves delivering innovative solutions to businesses and developers worldwide, ensuring that our Customer Engagement Platform meets their most complex communications needs. As part of the EMEA region's sales team, you will work closely with both technical decision-makers and CEOs, providing creative and engaging solutions for their challenges. Responsibilities Build customer trust in Twilio’s Customer Engagement Platform through technical demonstrations and detailed proposals. Lead the pre-sales relationship by proposing technical architectures that align with customers' needs. Anticipate concerns and provide creative solutions to complex communications challenges. Engage with both technical and executive stakeholders, delivering compelling presentations and whiteboard sessions. Qualifications Experience as a presales engineer in the technology sector is required. A deep understanding of Customer Engagement Platforms and their applications. Strong communication skills to engage with both technical and non-technical stakeholders. Ability to build and maintain relationships with key decision-makers. About Twilio At Twilio, we are committed to remote-first work, fostering a global culture of connection and inclusion. Our innovative solutions empower millions of developers worldwide, transforming how businesses interact with their customers. As part of our vibrant team, you will have the opportunity to make a significant impact on a daily basis. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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