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Be ready with examples of high-volume support, de-escalating provider frustration, and closing the loop across teams. Ask how the Solutions Center routes physician vs APP issues and what tools measure first-contact resolution.
Strong fit if you like structured service work that keeps physicians and APPs unblocked. Thin public company detail and national scope mean culture and exact site setup should be confirmed in interview.
A Physician and APP Solutions Center Specialist at Central Office typically fields requests from physicians and APPs, triages issues, coordinates with clinical and administrative partners, and tracks cases through to resolution so providers can keep practicing with less friction.
The title points to Solutions Center support for physicians and APPs, not independent patient care.
The listing is not marked remote; location is United States and on-site or hybrid rules should be confirmed with the employer.
Healthcare operations, provider support, or contact-center work with clinical stakeholders usually transfers well.
Website: centraloffice.com
Public cache only — not an employee review.
Central Office is hiring a part-time Physician and APP Solutions Center Specialist to serve as a dedicated point of contact for employed and affiliated Physicians and Advanced Practice Providers (APPs) across a large integrated health system in the US. About the Role The Physician and APP Solutions Center functions as a centralized support hub, giving Physicians and APPs a single, reliable channel for resolving questions and navigating system-wide resources. As a Solutions Center Specialist, you will play a frontline role in delivering timely, accurate assistance through a self-service portal and direct engagement — helping clinical professionals stay focused on patient care rather than administrative friction. What You'll Do Respond to inquiries from Physicians and APPs regarding administrative, operational, and system-related concerns Guide providers through the self-service portal to locate resources and complete requests independently Triage incoming cases, escalating complex or sensitive issues to the appropriate internal teams Document interactions and resolutions accurately to support knowledge-base development and quality improvement Follow up on open cases to ensure timely closure and provider satisfaction Serve as a knowledgeable liaison between clinical staff and administrative or operational departments across the health system Identify recurring pain points and surface trends to leadership to inform process improvements What We're Looking For Experience in a healthcare, medical administration, or provider support environment Familiarity with physician and APP workflows, credentialing concepts, or health system operations is a plus Strong verbal and written communication skills with a service-oriented mindset Ability to manage multiple concurrent inquiries with accuracy and professionalism Comfortable navigating digital portals, ticketing systems, and internal databases Detail-oriented with solid organizational and follow-through skills Collaborative team player who can work effectively across departments and functional areas About Central Office Central Office supports one of the country's leading not-for-profit health systems, providing administrative infrastructure and shared services that enable clinical teams to deliver exceptional care. The Physician and APP Solutions Center is a key initiative within Central Office, purpose-built to streamline the provider experience and reduce the administrative burden on Physicians and APPs system-wide. How to Apply If you're passionate about supporting healthcare providers and thrive in a fast-paced,…
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