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Be ready to walk through how you handle a confused or upset patient about a bill, how you protect PHI, and how you track open work until resolved. Expect scenario questions on eligibility mismatches, partial payments, and when to escalate. Prepare concise examples of accuracy under volume and teamwork with registration or clinical staff.
This on-site Valdez Patient Services Specialist role suits detail-oriented communicators who stay calm on the phone, keep notes tidy, and enjoy solving account puzzles rather than pure clinical care. It is a strong match if you like structured queues, insurance rules, and patient-facing service without bedside duties.
As a Patient Services Specialist in Patient Accounting at Providence in Valdez, your day centers on patient billing support: answering account questions, verifying insurance and demographics, posting payments, and resolving balance or claim follow-up issues. You will work queue items, document calls and account notes, and coordinate with clinical or registration staff when charge or coverage details need clarification. Much of the work is desk- and phone-based, with steady attention to accuracy, privacy rules, and clear explanations for patients navigating statements and financial responsibility.
Prioritize medical billing basics, insurance eligibility and EOBs, HIPAA-safe communication, and accurate data entry in practice-management or EHR billing screens. Strengthen phone de-escalation and plain-language explanation of statements. Spreadsheet comfort and claim-status follow-up habits help daily throughput.
No. The listing marks the role as non-remote and based in Valdez (Valdez-Cordova).
It points to billing and account support: statements, insurance and payment questions, and resolving patient balances rather than clinical care delivery.
No occupation profile or certification list was supplied for this posting, so specific license or cert requirements are not confirmed from the data.
Website: providenceri.gov
Providence is the capital and most populous city of the U.S. state of Rhode Island. It is the third-most populous city in New England, with a population of 190,934 at the 2020 census. The Providence metropolitan area extends into Massachusetts and has approximately 1.7 million residents, making it the 39th-largest metropolitan area in the U.S. It is the county seat of Providence County.
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Join Providence Valdez Medical Center as a Patient Services Specialist – Patient Accounting, where you'll deliver exceptional support to patients and streamline the registration process in our Valdez, Alaska healthcare facility. This full-time position offers 40 hours per week on day shifts, providing patients with the front-line assistance they need while managing account operations that keep our patient services running smoothly. About the Role As Patient Services Specialist in our Patient Accounting department, you'll be at the intersection of patient care and healthcare operations. You'll manage patient interactions with professionalism and empathy, ensuring accurate account information and clear communication about financial responsibilities. Your attention to detail and organizational skills will directly impact how patients experience their time at Providence Valdez. What You'll Do Register patients, verify insurance information, and collect accurate financial details Process payments and coordinate with patients regarding outstanding balances Maintain detailed and accurate patient account records while adhering to HIPAA privacy standards Respond to patient inquiries about bills, payments, and account status with clarity and compassion Verify insurance benefits and explain coverage details to patients Collaborate with billing and insurance teams to resolve account discrepancies Enter data accurately and efficiently into our patient management systems What We're Looking For High school diploma or GED Demonstrated customer service experience in a healthcare or similar setting Proficiency with computer systems and electronic health records (or willingness to learn) Excellent communication skills, both written and verbal Strong organizational abilities and attention to detail Ability to handle sensitive patient information with discretion Medical terminology knowledge is a plus About Providence Providence is a leading health systems partner serving Alaska and beyond, committed to providing whole-person care grounded in compassion and clinical excellence. We invest in our team members and foster a collaborative environment where your contributions make a difference in our community. How to Apply Ready to join our team at our Valdez location? Apply through this listing today. Qualified candidates will be invited to complete additional screening questions as part of our selection process.
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