Patient Services Coordinator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready to walk through how you triage patient or family concerns, explain a service or policy clearly, and close the loop after a referral or complaint—using nonprofit disability-services context where you can.

Fit summary

Good match if you want hands-on coordination work for Easterseals’ disability and military/veteran-facing mission in Manchester, NH, and prefer service navigation over pure clinical delivery.

Day in the role

As a Patient Services Coordinator at Easterseals in Manchester, NH, you would typically:

• Coordinate communication among patients, families, clinical/admin staff, and agencies
• Interview patients or representatives about care-related issues
• Refer people to appropriate services and community resources
• Explain policies and services, and route inquiries or complaints with follow-up

Tasks align with O*NET 29-2099.08.

Skills to emphasize

Build depth in care coordination, documentation, resource knowledge, and complaint resolution. No certification package was provided in the data for this posting.

FAQ from this listing

Is this role remote?

No. The listing indicates an on-site role (remote = 0) in Manchester, NH.

What does Easterseals focus on?

It is a nonprofit disability-services organization that also supports veterans and military families, seniors, and caregivers.

Where do the day-to-day tasks come from?

Core duties are grounded in O*NET patient services coordination tasks, applied to Easterseals’ service-navigation setting.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Interview patients or their representatives to identify problems relating to care.
• Refer patients to appropriate health care services or resources.
• Maintain knowledge of community services and resources available to patients.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
• Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

O*NET source

Company facts (cached)

Website: easterseals.com

Easterseals is an American 501(c)(3) nonprofit providing disability services, with additional support areas serving veterans and military families, seniors, and caregivers.

Public cache only — not an employee review.

Role overview (listing rewrite)

Easterseals is seeking a full-time Patient Services Coordinator in Manchester, NH to keep daily patient interactions and administrative processes running smoothly. This on-site opportunity lets you serve as a vital link between visitors, families, and the care team in a collaborative setting. About the Role The Patient Services Coordinator position at Easterseals in Manchester, NH centers on delivering organized, compassionate support that shapes every first impression and follow-through moment. Working full time from the Manchester location, you will oversee appointment logistics, front-desk flow, and essential paperwork so patients and families experience clear communication and efficient service. The role suits someone who balances people-focused energy with meticulous attention to detail while partnering closely with colleagues to maintain seamless operations. You will spend each day ensuring that schedules stay optimized, questions receive prompt answers, and records remain accurate and secure. Responsibilities Coordinate and schedule patient appointments to maximize efficiency while accommodating individual needs and preferences Welcome arriving patients, families, and visitors with professionalism and provide clear directions or basic information Respond to inbound calls and in-person inquiries, routing them to the right team members and delivering accurate guidance Update and maintain patient records with careful attention to confidentiality and data accuracy Facilitate communication and hand-offs among patients, families, and internal service or clinical colleagues Complete administrative paperwork, referrals, and related tasks that keep care pathways moving forward Assist with routine insurance or coverage verification steps tied to appointment preparation Consistently apply strong customer-service practices that leave every individual feeling respected and informed What We're Looking For Background in patient services, medical office administration, front-desk support, or comparable customer-service work Clear interpersonal and verbal communication skills paired with a calm, patient-centered demeanor Strong organization and multitasking ability so competing priorities stay on track in a busy environment Comfortable use of computers, electronic scheduling tools, and everyday office software Capacity to collaborate effectively with teammates while also working independently when needed High school diploma or equivalent; any additional relevant training is advantageous Genuine commitment to privacy standards and culturally respectful service for diverse individuals More About Easterseals Easterseals is hiring for this Patient Services…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Manchester, NH, hybrid, or fully remote?