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A good fit if you enjoy people-facing healthcare support, stay composed in busy public areas, and take pride in accurate, courteous information. Less ideal if you prefer fully remote or purely back-office work without patient contact.
As a Patient Relations & Information Specialist at nhg health in Singapore, your day centres on helping patients and visitors with enquiries, directions, and service information. You listen carefully, clarify needs, escalate issues when required, and keep records accurate so care teams and front-of-house stay aligned. Much of the role is face-to-face and phone-based communication in a busy healthcare setting.
Build clear verbal communication, empathy under pressure, accurate note-taking, and familiarity with hospital or clinic visitor workflows. Strong service recovery and confidentiality habits matter more than formal certificates for this listing’s available data.
No. The listing is on-site in Singapore (remote flag is 0).
Patient and visitor relations: answering questions, guiding people, sharing service information, and supporting smooth front-line operations at nhg health.
No verified salary, Glassdoor/Indeed ratings, or employee review data were provided for this listing, so those details are omitted.
Patient Relations & Information Specialist (Mandarin) at nhg health in Singapore About This Position We are seeking a Patient Relations representative to handle inquiries via calls, SMS, email, live chat and fax. You will ensure confidentiality and adherence to PDPA while assisting with appointment changes, educating callers on services, and maintaining accurate records in the CRM and medical records system. Day-to-Day Responsibilities Handle patient inquiries through various communication channels including calls, SMS, email, live chat, and fax. Ensure confidentiality and compliance with PDPA guidelines. Assist with appointment changes and provide information on available services to callers. Utilize CRM and medical records systems for accurate record-keeping. Support the team in meeting department goals and managing SLA targets. What You Bring Strong communication skills, both written and verbal. Ambitious with a keen interest in healthcare and patient care. Familiarity with CRM and medical records systems is preferred. Able to manage multiple tasks efficiently under pressure. Excellent problem-solving abilities and attention to detail. About nhg health nhg health, based in Singapore, is dedicated to providing high-quality healthcare services. Our team of professionals works tirelessly to ensure patient satisfaction and smooth operations within the organization. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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