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Be ready to walk through a denied claim or balance dispute, how you explain deductibles and copays without jargon, and examples of accuracy under volume. Ask which PMS/EMR Banner uses and how family-medicine PFS splits front-desk vs back-office work at this site.
A solid fit if you like structured financial work in a clinical setting, stay calm with frustrated patients, and prefer process accuracy over pure sales. Less ideal if you want remote-only work (this role is not flagged remote) or purely clinical care without revenue-cycle duties.
As a Patient Financial Services Representative in Family Medicine at Banner Medical Group Colorado, a typical day centers on the revenue cycle for primary-care visits: verifying coverage, explaining patient responsibility, posting payments, resolving claim or statement questions, and coordinating with clinicians and billing partners so accounts move cleanly from registration through collection.
Prioritize insurance eligibility and benefits, CPT/ICD familiarity at a practical level, clear phone and in-person financial counseling, EMR and practice-management workflows, and accurate documentation. No certification family or cost list was provided in CERTS for this enricher run.
Primarily administrative: patient financial services for family medicine, not hands-on clinical care.
DATA only shows United States and non-remote; confirm the exact Banner Medical Group Colorado clinic with the recruiter.
Basic insurance concepts, patient-facing financial conversations, and the employer site at bannermedicalcolorado.com.
Website: bannermedicalcolorado.com
Public cache only — not an employee review.
Join Banner Medical Group Colorado as a Patient Financial Services Representative and support our family medicine practice in Fort Collins, Colorado. In this full-time role, you'll help patients navigate their healthcare finances while maintaining the administrative excellence our clinic depends on. About the Role As a Patient Financial Services Representative in our Family Medicine clinic, you'll be the key connection between patients and our billing operations. Working day shifts in our Fort Collins location, you'll handle patient accounts, insurance matters, and revenue cycle tasks that directly impact our clinic's financial health and patient satisfaction. What You'll Do Process and verify patient insurance information at check-in and throughout their care Explain billing statements, payment plans, and insurance benefits to patients in clear, compassionate language Collect copayments, coinsurance, and patient balances due Manage patient account records and update demographic and insurance details Follow up on outstanding balances and coordinate payment arrangements Respond to patient billing inquiries and resolve account discrepancies Support revenue cycle compliance and documentation requirements Coordinate with insurance companies regarding claims and coverage questions What We're Looking For Proven experience in patient financial services, medical billing, or healthcare revenue cycle Knowledge of insurance verification, eligibility, and claims processes Strong communication and customer service skills—you explain complex billing topics simply Accuracy and attention to detail when handling patient account information Ability to work efficiently in a busy family medicine clinic environment Proficiency with medical billing software and electronic health records systems HIPAA compliance awareness and commitment to patient confidentiality About Banner Medical Group Colorado Banner Medical Group Colorado operates family medicine practices and specialty clinics across Colorado, committed to delivering accessible, high-quality care to our communities. Our team-centered approach means every role—including patient financial services—directly improves the patient experience and clinic operations. How to Apply Ready to join our family medicine team? Apply through this listing to submit your resume and begin your journey with Banner Medical Group Colorado in Fort Collins.
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