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Be ready to role-play calm, clear patient conversations, de-escalation, and accurate note-taking. Expect questions on privacy, empathy under pressure, and following scripts/SOPs. Research Cognizant’s BPO/healthcare support model and recent U.S. headlines (e.g., H-1B scrutiny coverage) so you can discuss the company thoughtfully without speculation.
Strong fit if you like structured, metrics-driven customer work for large enterprise clients and prefer on-site Providence over remote. Less ideal if you want pure product engineering or sparse process rules—this path rewards consistency, soft skills, and healthcare-adjacent service stamina more than open-ended problem solving.
As a Patient Customer Service Representative at Cognizant, you would typically handle inbound patient or member contacts—calls, chat, or tickets—for a healthcare or benefits client Cognizant supports. Days often mix verifying eligibility, explaining processes, documenting cases in CRM tools, escalating clinical or billing issues, and meeting quality and handle-time targets while staying HIPAA-aware.
Listing data marks it as non-remote (remote: 0), so plan for on-site work in the Providence area unless the recruiter confirms otherwise.
It is a large IT consulting and outsourcing company (ticker CTSH) that delivers technology and operations services—including customer support programs—for enterprise clients.
No pay band or certification list was provided for this posting; confirm compensation and required training directly with Cognizant recruiting.
Website: cognizant.com
Cognizant Technology Solutions Corporation is an American multinational information technology consulting and outsourcing company, headquartered in Teaneck, New Jersey. It was originally founded in Chennai, India, as an in-house technology unit of Dun & Bradstreet in 1994. After a series of corporate restructurings, the company went public in 1998.
Public cache only — not an employee review.
Cognizant - Providence, Providence County About the Role As a Patient Customer Service Representative - Collections at Cognizant, you will make an impact by assisting our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships. You will be a valued member of a team dedicated to enhancing patient satisfaction and financial recovery. What You'll Do Communicate effectively with patients, healthcare providers, and insurance companies to resolve outstanding balances Provide accurate information about payment plans and options to patients Maintain a positive and professional demeanor throughout interactions Document all communication and transactions accurately in the company's database system Adhere to strict confidentiality guidelines when handling sensitive patient information Participate in regular training sessions to stay updated on new policies, procedures, and industry trends What You Bring Strong communication skills with the ability to empathize and connect with patients A minimum of 1-2 years of experience in customer service or a related field is preferred but not required Proficiency in Microsoft Office applications, particularly Excel and Word Ability to work flexible hours as needed, including evenings and weekends if necessary Demonstrated ability to handle multiple tasks simultaneously and prioritize effectively About Cognizant Cognizant is a leading provider of information technology, consulting, and business process services. With a focus on innovation and excellence, we offer a dynamic work environment that values diversity and continuous learning. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately for consideration.
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