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Prepare examples of fixing denied claims, explaining balances to patients, and handling high call volume without sacrificing accuracy. Be ready to discuss insurance verification, coordination of benefits, and working with clinical teams. Ask how WashU’s OB/GYN revenue cycle is organized (central vs. clinic-based) and which systems the team uses day to day.
Strong fit if you are detail-oriented, calm under patient stress, and comfortable in a non-remote academic medical environment in Town and Country, MO. Ideal if you already know specialty billing or want structured growth inside a large university health ecosystem rather than a small private practice.
As a Patient Billing/Service Representative II in Obstetrics and Gynecology at WashU, a typical day centers on patient accounts for women’s health visits: verifying insurance and benefits, posting charges and payments, resolving claim edits and denials, and answering billing questions by phone or portal. You coordinate with clinic staff on registration or coding issues, document follow-up in the billing system, and keep turnaround targets for an OB/GYN service line inside a large academic medical setting.
Prioritize medical billing workflows (claims, EOBs, adjustments), HIPAA-safe communication, payer portals, and EHR/practice-management tools used in specialty clinics. Strengthen written and phone de-escalation for sensitive OB/GYN billing topics. No cert list or costs were provided for this occupation family.
The listing indicates an on-site role in Town and Country, MO (remote flag is off).
It typically means intermediate independent work on complex accounts, fewer routine-only tasks, and more denial or escalated patient billing issues—confirm leveling with the posting or recruiter.
Expect work tied to the university’s medical/clinical side rather than pure campus administration; exact org chart and systems vary by department.
Website: washu.edu
Washington University in St. Louis (WashU) is a private research university in the St. Louis metropolitan area, Missouri, United States. Founded in 1853 by a group of civic leaders and named for the first U.S. President George Washington, the university spans 355 acres across its Danforth and Medical campuses. It comprises 10 schools and offers more than 150 undergraduate, 80 master's and professional, and 50 doctoral degree programs. As of 2024, Washington University enrolled 16,399 students representing all 50 U.S. states and more than 110 countries.
Public cache only — not an employee review.
Wustl is hiring a Patient Billing/Service Representative II - Obstetrics and Gynecology for its location in Town and Country, MO. This full-time opportunity centers on accurate billing support and responsive patient interactions within the obstetrics and gynecology area. What This Role Involves As a Patient Billing/Service Representative II - Obstetrics and Gynecology at Wustl in Town and Country, MO, you will oversee account management tasks that keep financial records precise and patients well-informed. The position blends careful claim handling with clear service that helps individuals understand their statements and resolve account matters efficiently as part of everyday Wustl careers operations. Core Duties Generate and submit insurance claims related to obstetrics and gynecology services while monitoring their progress through to completion Respond promptly to patient questions about charges, balances, and payments through professional phone and in-person conversations Review and confirm insurance eligibility details then enter updates into the appropriate systems Record incoming payments, produce accurate billing statements, and pursue outstanding balances according to established workflows Partner with clinical colleagues to obtain any needed details that support correct coding and claim submission Safeguard all patient financial data and follow applicable privacy requirements at every step Spot and correct discrepancies in accounts so that revenue processes remain reliable and seamless Qualifications High school diploma or equivalent educational background Prior experience performing medical billing or patient service duties, preferably in a clinical specialty setting Familiarity with insurance procedures and medical terminology connected to obstetrics and gynecology Comfort using billing software, practice management tools, and common office applications Ability to communicate calmly and clearly during sensitive financial discussions Strong focus on accuracy plus the capacity to organize multiple priorities Self-directed work style balanced with effective teamwork Working at Wustl Wustl is hiring for this role and offers a supportive team environment that encourages collaboration and individual growth. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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