DH Pace at a glance
DH Pace
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. is growing and aspires to hire Part Time Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns.
- We will consider both part-time and full-time employees!
- In office position
- Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours.
Position overview:
- Schedule and create accurate and complete service tickets for residential and commercial customers.
- Promote all products and services, quoting accurate pricing when appropriate.
- Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
- Conduct outbound calls for customer follow-ups as needed.
- Coordinate with Dispatch teams to prioritize and fulfill customer requests.
- Update and maintain accurate records of customer interactions in the ERP system.
- Meet personal/team critical Key Performance Indicators (KPI’s).
- Follow communication procedures, guidelines, and policies.
- Continuously seek opportunities to improve the customer experience and streamline processes.
- Ability to work overtime as required OR ability to work additional hours as required.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent with previous experience in customer service or related field.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
- Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.
#PaceID1
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
To apply for this job please visit job-boards.greenhouse.io.
Terms used in this posting
- background check
- The employer will verify your history (e.g. employment, criminal record, or credit) as a standard part of the hiring process, usually after a conditional offer.
Explore DH Pace online
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Working in Olathe KS
Weather right now in Olathe KS: checking… · Local time: · Air quality: · Daylight:
Olathe is a city in and the county seat of Johnson County, Kansas, United States. It is the fourth-most populous city in both the Kansas City metropolitan area and the state of Kansas, with a 2020 population of 141,290.
Kansas is a landlocked state in the Midwestern region of the United States. It borders Nebraska to the north, Colorado to the west, Oklahoma to the south, and Missouri to the east. Kansas is named after the Kansas River, in turn named after the Kansa people. Its capital is Topeka, and its most populous city is Wichita; however, the largest urban area is the bi-state Kansas City metropolitan area s
- Elevation 319m (1,047 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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