Part-Time Lead Customer Service Agent

Build a rewarding career in aviation as a Part-Time Lead Customer Service Agent with Envoy Air Inc., based in South Cheektowaga, Erie County, where you will help set the standard for exceptional travel experiences within the American Airlines network.

About the Role

Envoy Air Inc. is seeking a dedicated Part-Time Lead Customer Service Agent to join its team in South Cheektowaga, Erie County. In this on-site position, you will guide front-line service efforts, support fellow agents, and ensure every passenger receives the attentive, professional care that defines the Envoy experience. This is an excellent opportunity for someone who thrives in a fast-paced airport environment and wants room to grow alongside a stable, expanding airline.

Key Responsibilities

• Lead and support customer service agents during assigned shifts to deliver outstanding passenger service.
• Assist travelers with check-in, ticketing, boarding, and general airport inquiries.
• Help coordinate day-to-day front-line operations and maintain smooth workflow at the service counter and gate.
• Resolve passenger concerns promptly while upholding company service and safety standards.
• Serve as a knowledgeable point of contact for team members, modeling best practices on the floor.

Qualifications

• A genuine commitment to providing courteous, high-quality customer service.
• Strong communication and interpersonal skills, with the ability to lead by example.
• Comfort working in an active, sometimes demanding airport setting.
• Reliability, attention to detail, and a team-first mindset.
• Availability to work an on-site, part-time schedule in South Cheektowaga, Erie County.

About Envoy Air Inc.

Envoy Air Inc. is a stable, secure, and fast-growing airline where employees are encouraged to stretch their abilities and advance their careers. As part of the American Airlines global network, Envoy offers team members access to standout flight privileges and the chance to work alongside talented professionals dedicated to first-class service. If you want to be challenged, supported, and inspired, Envoy Air is a place where your contributions truly matter.

How to Apply

Ready to take the next step? Submit your application for the Part-Time Lead Customer Service Agent role at Envoy Air Inc. in South Cheektowaga, Erie County, by visiting the official listing: View full listing and apply via Adzuna.