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Prepare examples of handling upset callers, catching insurance or ID errors, and multitasking at a front desk. Expect scenarios on privacy, partial information, and explaining wait times or required documents without promising clinical answers.
Strong fit if you are reliable for variable shifts, detail-oriented with forms, and comfortable with public-facing customer service in a healthcare registration setting in Ottumwa. Less fit if you need guaranteed full-time hours or prefer purely back-office work with no patient contact.
As a part-time, as-needed Patient Registration Customer Service Representative at R1 in Ottumwa, you would greet patients, collect and verify demographics and insurance, schedule or check in visits, and route questions to clinical or billing teams. Work is front-desk and phone-heavy: accuracy on forms, calm under volume, and clear handoffs when coverage is needed.
Prioritize accurate data entry, HIPAA-aware privacy habits, insurance basics (eligibility, copays, referrals), and clear phone etiquette. No certification path is specified in the provided resources; focus on registration workflows and insurance terminology used in patient access.
The listing is part-time, as needed (PRN-style), so hours can vary with coverage demand rather than a fixed full-time schedule.
Ottumwa, Wapello County, and it is not listed as remote.
The supplied company links and news items do not clearly match this healthcare registration employer, so treat firm-level claims as unknown until you confirm on the official R1 careers page.
The R1 is a line of Rodalies de Catalunya's Barcelona commuter rail service, operated by Renfe Operadora. It runs northwards from the Barcelona area to the southern limits of the province of Girona, passing through the coastal Maresme region. Since 2014, some services have been extended further north towards Portbou, near the French border. These services are designated RG1 and are considered part of the Girona commuter rail service. The line had an annual ridership of 28 million in 2016, achieving an average weekday ridership of 102,214 according to 2008 data.
Public cache only — not an employee review.
R1 - Part Time As Needed - Patient Registration Customer Service RepresentativeOttumwa, Wapello CountyLifePoint Ottumwa Regional Medical Center Role Overview We are seeking a dedicated and flexible Part Time As Needed (PRN) Patient Registration Customer Service Representative to join our team at LifePoint Ottumwa Regional Medical Center. This role will require working on an as-needed basis, with open availability for day, evening, and overnight shifts. Holiday and weekend work is mandatory. Shifts typically range between 8-12 hours and include a rotating on-call schedule. What You'll Do Process patient registrations and ensure accurate and efficient check-in procedures. Provide exceptional customer service to patients, families, and healthcare professionals. Handle inquiries and provide support in multiple departments as needed. Assist with scheduling appointments and managing patient information accurately. Adhere to strict confidentiality policies regarding patient data. Qualifications High school diploma or equivalent required; relevant experience preferred. Excellent communication skills, both verbal and written. Strong interpersonal and customer service skills. Ability to work flexible hours, including evenings, weekends, and holidays. Prior experience in a healthcare setting is advantageous but not mandatory. About the Company R1 operates under the LifePoint Health umbrella, providing comprehensive patient care services. Our team at LifePoint Ottumwa Regional Medical Center prides itself on delivering high-quality medical services to our community with dedication and professionalism. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-26 UTC · getajob.ai