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Strong fit if you thrive on-site in Singapore, enjoy hands-on outlet leadership, and can pair process rigor with commercial curiosity for THE GOLDEN WHALE PTE. LTD.
As Outlet Operations & Growth Manager at THE GOLDEN WHALE PTE. LTD. in Singapore, a typical day centers on opening standards, floor flow, and staffing coverage; tracking sales and conversion by channel or daypart; coaching supervisors on service and upsell; reviewing inventory and waste; and pushing small experiments—menus, promos, layout—that lift traffic and repeat visits without breaking ops discipline.
Prioritize unit economics, labor planning, SOPs, CRM or loyalty basics, and local market sense. No certified pathway was supplied for this listing; lean on employer training and proof from prior outlet results.
The listing is for Singapore with remote marked off, so expect on-site outlet presence.
Usually sales, traffic, basket size, and retention levers that still fit daily operations.
Prior outlet or multi-unit ops leadership with clear commercial results is the clearest signal.
OUTLET OPERATIONS & GROWTH MANAGER at THE GOLDEN WHALE PTE. LTD., Singapore About This Position The Golden Whale (City) Pte. Ltd. is seeking an experienced outlet manager to oversee daily stall operations in Singapore, ensuring smooth performance of food and beverage service, inventory, labour, and costs. You will streamline procedures, contribute to new food items and marketing programs, recruit and train staff, and drive profitability while maintaining high service standards and customer satisfaction. What You'll Do Oversee daily operations of the outlet, ensuring efficient and effective management of all aspects including food and beverage service, inventory, labour, and costs. Develop and implement strategies to improve operational efficiency and profitability. Innovate new food items and contribute to marketing programs that enhance customer experience and drive sales. Recruit, train, and mentor staff to ensure high standards of service and productivity. Analyze data and metrics to identify areas for improvement and implement corrective actions. Skills & Qualifications Minimum 3 years of experience in a similar role within the food and beverage industry. Strong leadership skills with proven ability to manage teams effectively. Excellent problem-solving and decision-making abilities. Proficient in Microsoft Office Suite, particularly Excel for data analysis. A passion for customer service and delivering high-quality experiences. Working at THE GOLDEN WHALE PTE. LTD. The Golden Whale is a dynamic company committed to excellence in food and beverage services. Our culture values innovation, teamwork, and continuous improvement. We offer competitive compensation packages and opportunities for professional growth within the organization. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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