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Home / Operations Manager – Facilities

Operations Manager – Facilities

Glide

About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary:
GLIDE’s Operations Manager is an energetic go-getter responsible for coordinating customer service, dispatching technicians, enforcing campus-wide SOPs, and overseeing the operations hub that supports all GLIDE programs and departments. This experienced manager monitors Zendesk workflow and KPIs, dispatches service technicians, monitors GLIDE’s main phone line, provides back-office support for lobby reception (counter 1) and Operations leadership, coordinates updates, organizes files, serves as backup support for lobby reception, manages the mail room, centralizes supplies ordering and invoice coding, and helps coordinate vendor ordering and price negotiations. Overall, this manager creates, oversees, improves, documents, and enforces workflows, standard operating procedures (SOPs), and customer service standards for excellent facilities, fleet, IT, back office, and project management support. The ability to provide timely and effective staff feedback, coaching, and disciplinary action is essential for success in this role. GLIDE’s Operations Manager serves as part of GLIDE’s emergency response team in case of a disaster. This manager must work non-traditional hours (nights, holidays and weekends) as Glide’s operations shift to meet community needs. Regular and predictable attendance is essential.

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Working in San Francisco, California

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San Francisco, officially the City and County of San Francisco, is the fourth-most populous city in California and the 17th-most populous in the United States, with a population of 826,079 in 2025. Among U.S. cities with a population of 200,000 or more, San Francisco is ranked first by per capita income, second by population density, and sixth by aggregate income as of 2024. Some 4.6 million residents live in the city's metropolitan statistical area, which is the 13th-largest in the United States. Around 9.2 million live in the San Jose–San Francisco–Oakland combined statistical area, the fift

California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by

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  • Elevation 38m (125 ft)

Source: Wikipedia (state)

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