Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to discuss hospitality experience, calm problem-solving with guests, and interest in spirits or tourism without inventing credentials. Prepare examples of teamwork, clear communication, and handling busy or unclear visitor situations at a branded venue like Old Forester under Brown-Forman.
Strong fit if you want on-site guest services for a major spirits brand at Old Forester Distillery in the Louisville-area Jefferson County setting, and you prefer public-facing work over remote desk roles.
As an Old Forester Distillery Guest Services Team Member I at Brown-Forman, expect a visitor-facing day: greeting guests, answering basic questions about tours and the site, helping with check-in or wayfinding, and keeping public areas welcoming. Work is on-site at the distillery location rather than remote, with pace driven by tour and retail traffic.
No. The listing is on-site in Strathmoor Manor, Jefferson County, Kentucky.
Brown-Forman (brownforman.com), for Old Forester Distillery guest services.
Visitor support at the distillery—greeting, basic information, and helping guests through a typical tour or retail visit flow.
Website: brownforman.com
Public cache only — not an employee review.
Old Forester Distillery in Strathmoor Manor, Jefferson County is hiring a full-time Guest Services Team Member I to be the welcoming face of our distillery and ensure every visitor has an exceptional experience exploring our bourbon heritage and craftsmanship. About the Role As a Guest Services Team Member I at Old Forester Distillery, you'll be at the heart of our visitor experience. You'll welcome guests from across the globe, guide them through our facilities, and share the rich stories behind our renowned bourbon brands. This is a customer-facing position where your enthusiasm, professionalism, and attention to detail directly shape how visitors remember Old Forester. What You'll Do Conduct engaging distillery tours highlighting our production process, brand heritage, and bourbon craftsmanship Welcome and check in guests upon arrival, ensuring a smooth and positive first impression Answer guest questions about our spirits products, tasting profiles, and the distillery experience Maintain a clean, organized, and safe guest environment throughout the facility Process payments and assist with merchandise sales at the distillery shop Work collaboratively with your team to deliver consistent, high-quality hospitality to every guest Address guest concerns and inquiries with professionalism and genuine care What We're Looking For Experience in customer service, hospitality, or guest-facing roles Strong verbal communication skills and comfort speaking to groups Genuine interest in bourbon, spirits, or hospitality (product training provided) Dependable and punctual; ability to work a flexible schedule including weekends Physical capability to stand for extended periods and move throughout the distillery High school diploma or equivalent Must be at least 21 years old due to the nature of a spirits facility About Brown-Forman Brown-Forman is a global leader in premium spirits, operating iconic bourbon and whiskey brands. We're proud to operate the Old Forester Distillery, one of the most visited bourbon distilleries in the United States, and we're committed to delivering world-class hospitality to visitors from around the world. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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