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Be ready to walk through customer-service wins under pressure, objection handling, and basic mortgage concepts (pre-approval vs. lock, rate vs. APR, docs borrowers must provide). Prepare examples of multi-channel CSR work, CRM use, and how you stayed accurate while meeting call or conversion goals.
Strong fit if you have proven CSR skills, comfort with regulated financial conversations, and motivation for sales-oriented mortgage work on-site in Troy, Michigan. Thin public DATA here—confirm licensing needs, pay structure, and training with the employer.
As a Mortgage Sales associate with CSR experience at loanDepot, a typical day centers on inbound and outbound customer contact: qualifying leads, explaining loan products at a high level, scheduling follow-ups, updating CRM notes, and handing complex underwriting questions to licensed loan officers. Expect steady phone/email volume, compliance-minded scripts, and coordination with processors so applications keep moving.
The listing marks it non-remote (on-site) in the Troy, Michigan area.
Customer service (CSR) experience applied to mortgage sales support and client conversations at loanDepot.
Licensing requirements, base vs. incentive pay, training path, and daily call/sales targets—none of those details appear in the supplied DATA.
Mortgage Sales - CSR Experience at loanDepot in Troy, Pike County About This Position We are seeking experienced Customer Service Representatives (CSR) to join our Direct Sales channel team at loanDepot. As a Mortgage Sales CSR, you will be responsible for providing exceptional service and support to our customers across all 50 states. This is a full-time position based in Troy, Pike County, requiring no remote work. Key Responsibilities Handle customer inquiries related to mortgage products and services Process loan applications efficiently and accurately Maintain high levels of customer satisfaction through excellent communication skills Work closely with a team of seasoned mortgage professionals and lending officers Receive daily warm transfers from our call center agents for follow-up support What You Bring Proven experience in customer service or sales roles, preferably within the financial industry A strong commitment to delivering exceptional customer experiences Excellent communication and interpersonal skills The ability to work effectively in a team environment Proficiency with Microsoft Office Suite and other relevant software applications About loanDepot loanDepot is a consumer direct marketing powerhouse focused on providing excellent service to our customers. Our direct lending channel includes both seasoned mortgage veterans and home-grown Lending Officers, all working together to support our growing customer base. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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