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Expect scenarios on handling objections, upselling responsibly, and helping Spanish-speaking customers. Prepare short stories of retail goals hit, difficult returns, and teamwork in a high-traffic store-in-store setup.
Strong fit if you like face-to-face wireless retail, can work NYC store hours, and prefer Spanish on the floor. Thin fit if you need remote work or a non-sales desk role.
As a Mobile Associate (store-in-store) for T-Mobile retail sales, a typical day is floor time: greeting shoppers, explaining plans and devices, running transactions, and hitting sales and service goals. Bilingual Spanish is preferred for serving Spanish-speaking customers. You’ll coordinate with the host store, keep the kiosk stocked and branded, and hand off complex account issues per T-Mobile process.
Build consultative retail selling, device/plan literacy, and clear bilingual customer service. Free options aligned to retail sales: HubSpot Academy — Sales certifications (free); Saylor Academy — Business courses (free).
No. The listing is for New York City retail (remote flag is off)—expect on-site store-in-store hours.
The title marks bilingual Spanish as preferred, not stated as mandatory. Fluency is a clear advantage for NYC customers.
T-Mobile USA, Inc. (TMUS), via a Mobile Associate store-in-store retail sales position.
Website: t-mobile.com
Public cache only — not an employee review.
Join T-Mobile USA, Inc. as a Mobile Associate for our Store-in-Store location in New York City, New York. This part-time retail sales position is perfect for customer-focused professionals who thrive in dynamic environments and speak Spanish fluently or conversationally. About the Role As a Mobile Associate, you'll represent T-Mobile within our retail partner store, engaging customers and driving device and service sales. Working in our Store-in-Store model, you'll combine telecom expertise with direct customer interaction, serving one of the nation's most diverse and active markets in a role that bridges retail and mobile technology. What You'll Do Advise customers on smartphone selection, service plans, and network coverage options Complete point-of-sale transactions and device activations Demonstrate T-Mobile products and explain plan features to drive informed purchasing decisions Provide bilingual Spanish-language customer support and sales assistance Maintain product displays and store conditions to support sales environment Achieve individual and team sales performance targets Address customer concerns with professionalism and care What We're Looking For Fluent or conversational Spanish language ability (preferred) Prior retail sales, mobile retail, or customer service background Excellent verbal and interpersonal communication skills Quick ability to learn mobile devices and telecom service offerings Proficiency with point-of-sale and payment systems Flexibility for part-time retail hours Dedication to delivering outstanding customer experiences Why Choose T-Mobile USA, Inc. T-Mobile invests in its people through a Total Rewards Package designed to support your long-term success. Alongside your competitive base salary, you'll receive annual stock grants, an employee stock purchase plan, 401(k) retirement benefits, and access to year-round complimentary financial coaching. How to Apply Ready to launch your career with T-Mobile in New York City? Apply now through this listing.
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