Mid Office Services Manager Sr

Step into a leadership role at PNC as a Mid Office Services Manager Sr, based in Pittsburgh, Allegheny County, where your operational expertise will help keep critical middle office functions running smoothly and clients consistently well served.

About the Role

As a Mid Office Services Manager Sr at PNC in Pittsburgh, Allegheny County, you will guide the daily delivery of middle office services that bridge front-line client activity and back-office processing. This full-time, on-site position is built for an experienced operations leader who thrives on coordinating people, refining workflows, and ensuring every transaction is handled with accuracy and care. You will play a central part in delivering the dependable, high-quality experience PNC is known for.

Key Responsibilities

• Oversee and coordinate middle office service operations to support seamless client and business outcomes.
• Lead, mentor, and develop a team, fostering accountability and continuous improvement.
• Monitor service quality, resolve escalated issues, and uphold operational standards.
• Identify opportunities to streamline processes and strengthen controls and efficiency.
• Partner with internal stakeholders to align service delivery with organizational goals.

Qualifications

• Proven experience in operations, financial services, or middle office management.
• Strong leadership skills with the ability to direct and motivate a team.
• Excellent organizational, analytical, and problem-solving abilities.
• Effective communicator who collaborates well across functions.
• Commitment to accuracy, service excellence, and an inclusive team environment.

About PNC

At PNC, our people are the heart of what sets us apart in every market we serve. We come together daily to create the best possible experience for our customers and to build an inclusive culture where every employee feels respected, valued, and empowered to contribute to our shared success.

How to Apply

Ready to grow your career as a Mid Office Services Manager Sr with PNC in Pittsburgh, Allegheny County? View the full listing and apply here to take the next step.