Member Solutions Specialist I

Step into a member-first career with VWCU Re-Brand as a Member Solutions Specialist I in Little Tucson, Pima County — a full-time, on-site role where every conversation helps people reach their financial goals.

About the Role

As a Member Solutions Specialist I, you'll be the welcoming voice of VWCU Re-Brand, fielding inbound calls in a fast-paced contact center and guiding both prospective and current members toward the right products and services. By listening closely and matching solutions to real needs, you'll support loan growth, deposit growth, and lasting member engagement — all while delivering a standout member experience with every interaction.

Key Responsibilities

• Answer a high volume of inbound member calls and resolve routine questions promptly and accurately.
• Navigate several systems and applications at once to locate information and complete requests efficiently.
• Recommend credit union products and services that align with each member's situation, driving loan sales and deposit growth.
• Build meaningful member relationships that encourage ongoing engagement and loyalty.
• Uphold a consistently exceptional standard of service on every call.

Qualifications

• Strong verbal communication and active-listening skills suited to a contact center setting.
• Comfort working across multiple software platforms simultaneously.
• A service-minded, solutions-oriented approach with attention to detail.
• Ability to thrive in a high-volume, on-site environment in Little Tucson, Pima County.

About VWCU Re-Brand

VWCU Re-Brand is a member-focused credit union organization committed to helping members make confident financial decisions. Our contact center team plays a central part in that mission, pairing genuine care with practical product knowledge to serve our community.

How to Apply

Ready to grow your career as a Member Solutions Specialist I with VWCU Re-Brand in Little Tucson, Pima County? View the full listing and apply here.