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Strong fit if you have managed frontline or member services teams, handle escalations calmly, and can represent Medical Indemnity Protection Society Limited’s service standards in a non-remote Brisbane CBD role.
As Member Services Manager at Medical Indemnity Protection Society Limited in Brisbane CBD, a typical day centres on leading the member-facing service team, resolving complex member enquiries, and keeping service standards consistent. Expect coaching staff, reviewing escalations, coordinating with internal teams on policy or claims-related queries, and tracking service quality so members get clear, timely support.
Useful strengths for this title include people leadership, complaint handling, written and verbal communication, process improvement, and comfort with member/customer systems. No certification pathway or costs were provided in the source data.
No. The listing marks remote as off and places the role in Brisbane CBD, Brisbane.
Medical Indemnity Protection Society Limited indicates a medical indemnity / professional-protection context; day-to-day work is framed around member services management, not clinical practice.
No verified salary, review scores, or employer-rating data were supplied for this listing, so none are stated here.
Member Services Manager, Medical Indemnity Protection Society Limited, Brisbane CBD, Brisbane About the Role An exciting opportunity has become available for a Member Services Manager to join MIPS in Brisbane. As a key member of the MIPS Senior Leadership Team, you’ll lead a high-performing contact centre, drive service excellence and continuous improvement, and play an important role in delivering exceptional experiences for our members. What You'll Do Lead a high-performing contact centre to ensure outstanding member service delivery Drive the implementation of service excellence initiatives and continuous improvement projects Support MIPS’ Transformation Program by driving cultural change and innovation Collaborate with cross-functional teams to enhance member experience across all touchpoints Develop and mentor a high-performing team, setting clear goals and providing regular feedback Requirements Minimum 5 years of experience in a leadership role within a customer service or contact centre environment Demonstrated success in driving service excellence and continuous improvement Strong interpersonal skills with the ability to build and maintain positive relationships at all levels Proven track record of leading high-performing teams and delivering results Excellent problem-solving and decision-making abilities Experience with member or customer relationship management systems a plus More About Medical Indemnity Protection Society Limited MIPS is committed to providing exceptional support to its members through innovative solutions and dedicated service. As part of the MIPS team, you will be instrumental in shaping the future of our member services and contributing to the overall success of the organization. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately to increase your chances of being considered.
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