Member Resolutions Officer

RAC invites applications for a full-time Member Resolutions Officer position based in Australia. This role offers the chance to support a large membership community by delivering fair and effective outcomes every day.

What This Role Involves

The Member Resolutions Officer at RAC in Australia sits at the heart of member care, ensuring concerns are explored thoroughly and settled with care. In this full-time role you will focus solely on achieving positive results for people who rely on the organisation, contributing to everyday trust and satisfaction across the membership base while collaborating closely with colleagues on site.

Responsibilities

• Review and investigate member concerns raised for formal resolution, gathering all necessary facts promptly
• Speak and write clearly with members to clarify issues, explain options and confirm agreed next steps
• Work alongside other teams inside RAC to obtain supporting details and put solutions into action
• Keep precise case notes and track progress until each matter reaches a complete and fair close
• Apply consistent standards and sound judgement so every member receives equitable treatment
• Identify recurring themes and share practical insights that help improve future member experiences

What We're Looking For

• Background in member-facing or customer service work that includes handling escalated or complex matters
• Strong spoken and written communication skills suited to Australia-based professional settings
• Clear thinking and problem-solving ability that produces practical, balanced outcomes
• Genuine empathy paired with a steady focus on fairness and member wellbeing
• Organisational skills that allow several cases to be managed accurately and to deadline
• Willingness to uphold RAC values while delivering a high standard of service

About RAC

RAC serves more than 1.3 million members and is recognised as one of Western Australia’s best-known and most reliable organisations. Purpose shapes every decision: the team unites people around shared goals, clears barriers that hinder progress, and drives change that creates lasting benefits for members while building a stronger Western Australia. Members stay central to every activity, making roles such as Member Resolutions Officer vital to ongoing RAC careers in Australia.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.