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Be ready to walk through how you would greet a walk-in, schedule under time pressure, take a payment and receipt, and de-escalate a frustrated caller while protecting privacy. Expect scenarios on multi-line phones, calendar conflicts, and clear handoffs to clinical staff.
Strong fit if you like structured, people-facing admin in a health setting: organised, patient, accurate with calendars and money, and comfortable switching between in-person and phone demand at a Tamaki Health clinic in Whangarei.
As a Medical Receptionist at Tamaki Health in Whangarei, your day centres on the front desk and phones: greeting patients, learning why they are there, and directing them appropriately. You answer and screen calls, book and update appointments, take messages, and pass on documents or information. You may take payments and record receipts, and help resolve straightforward patient or visitor concerns while keeping the clinic calendar accurate.
Build phone etiquette, appointment systems, payment handling, and calm complaint handling. Free-to-learn options: Alison — Administrative Support (free to learn) and Microsoft Learn — Office/Microsoft 365 training (free to learn).
Typical duties include answering and screening calls, greeting visitors, scheduling appointments, recording payments, and sharing information or documents with patients—aligned with O*NET receptionist tasks.
No. The listing is for on-site work in Whangarei, Northland (remote: 0).
Alison’s Administrative Support course (free to learn) and Microsoft Learn Office/Microsoft 365 training (free to learn) match the office and admin skills this family of roles uses.
Public-domain labor data — prepare examples for 2–3 of these.
MEDICAL RECEPTIONIST | CASUAL Tamaki Health Whangarei, Northland About the Role We are seeking a dynamic and compassionate Medical Receptionist to join our team at White Cross Whangārei. The role involves welcoming patients, managing administrative tasks, and supporting the smooth day-to-day operations of our urgent care clinic. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys making a positive impact on people's lives. Day-to-Day Responsibilities Welcome and register patients promptly and courteously Process patient information accurately and efficiently Schedule appointments and manage the clinic’s calendar Handle telephone inquiries and direct calls to appropriate staff members Assist with general administrative tasks such as filing, data entry, and maintaining records Support the smooth day-to-day running of the urgent care clinic What We're Looking For A friendly and professional demeanor to interact with patients and staff Excellent communication skills for both verbal and written interactions Strong organizational and time management abilities Basic computer skills, including proficiency in Microsoft Office applications Experience in a healthcare setting is advantageous but not essential Working at Tamaki Health Tamaki Health offers a supportive work environment where every team member plays an integral role. Our clinic prides itself on providing high-quality care to the community, and we value our staff for their dedication and professionalism. We offer flexible working hours and the opportunity to make a real difference in people's lives. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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