Medical Administrative Assistant

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect scenarios on call routing, double-booking prevention, claim-form accuracy, and HIPAA-minded record transmission. Be ready to walk through how you confirm appointments and escalate incomplete insurance details.

Fit summary

Strong fit if you are organized, calm on the phone, and precise with forms and schedules. Assist-world lists this as remote work based in the Philippines; reliable connectivity and clear written English matter as much as clinic software familiarity.

Day in the role

As a remote Medical Administrative Assistant at Assist-world, a typical day centers on phone triage, appointment scheduling, and keeping patient paperwork moving.

• Answer calls and route them to the right clinical or billing staff.
• Schedule and confirm diagnostics, surgeries, or consults.
• Complete insurance or claim forms and send records by email, mail, or fax.
• Greet (or intake) visitors/patients virtually and maintain medical files and correspondence.

Skills to emphasize

• Alison — Administrative Support — free to learn
• Microsoft Learn — Office/Microsoft 365 training — free to learn

FAQ from this listing

Is this Medical Administrative Assistant role remote?

Yes. The listing marks the job as remote, with location noted as the Philippines.

What daily tasks define the job?

Core work includes answering and directing calls, scheduling appointments, completing claim forms, and maintaining or transmitting medical records.

Which free courses align with this admin track?

Alison’s Administrative Support course and Microsoft Learn Office/Microsoft 365 training are both listed as free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Complete insurance or other claim forms.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain medical records, technical library, or correspondence files.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

O*NET source

Role overview (listing rewrite)

MEDICAL ADMINISTRATIVE ASSISTANTAssist-worldPHILIPPINES The Opportunity We are seeking a detail-oriented and proactive Medical Administrative Assistant to join our growing mental health practice, supporting teams across two locations. This is an excellent opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who thrives in a behind-the-scenes role ensuring processes remain organized and efficient. Provide essential administrative support to the practice Manage day-to-day tasks to ensure the clinical team can focus on delivering excellent patient care Key responsibilities include managing faxes, handling incoming documentation, coordinating lab-related tasks, supporting prior authorizations, external referrals, and more Your Responsibilities Manage and send faxes and handle incoming documentation Coordinate lab-related administrative tasks Support prior authorizations (PAs) Coordinate external referrals Manage and organize administrative follow-ups Answer incoming phone calls where appropriate Provide general back-office administrative support Follow established SOPs and processes Identify opportunities to improve and streamline administrative systems Qualifications We are looking for a candidate with experience in medical administration, healthcare support, or a mental health practice. A proactive attitude and the ability to work efficiently behind the scenes are essential. About Assist-world Assist-world is a growing mental health practice supporting teams across two locations. We offer a full-time position that can be performed remotely, providing an excellent opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organized and running smoothly. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Philippines, hybrid, or fully remote?