Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
This posting is a practical match if you are targeting a Manager Technical Services title at Erl in Houston, Texas, and can work on-site. Public company context here is limited to the erl.com domain and the Houston location; duties, seniority expectations, and required tools should be taken from the job description itself rather than assumed from the company name alone.
It is a weaker fit if you need remote work, a different metro, or a non-manager technical-services path—the listing is explicitly Houston-based and non-remote. With no occupation-task, salary, certification, or public-discussion data supplied for this role, fit judgments should stay tied to those location and arrangement facts plus whatever the employer states in the main listing.
Erl is the employer listed for this Manager Technical Services role, with the domain erl.com associated in the available company data.
The role is in Houston, Harris County, Texas, and is listed as non-remote (on-site), not a remote position.
Houston is in Harris County, Texas, United States, near 29.76°N, 95.37°W, with an elevation of about 18 meters.
No salary figures and no certification or training items were provided in the grounded data for this Manager Technical Services posting, so those details are not restated here.
Website: erl.com
Public cache only — not an employee review.
Erl is seeking a Manager Technical Services in Houston, TX to guide technical operations and service excellence as part of this full-time opportunity with a collaborative workplace culture. About This Position The Manager Technical Services role at Erl in Houston, TX centers on directing day-to-day technical support functions while aligning team efforts with broader organizational goals. This full-time Manager Technical Services position near Houston, TX involves setting service standards, mentoring specialists, and driving continuous improvements so clients receive reliable, high-quality assistance. Candidates searching for Manager Technical Services jobs in Houston, TX will find a role focused on operational leadership and process ownership in a stable team setting. Core Duties Direct and coordinate the daily activities of technical services staff to resolve client issues efficiently and accurately. Establish and refine service delivery procedures, response protocols, and quality benchmarks that strengthen overall performance. Monitor key metrics such as resolution times and satisfaction scores, then introduce targeted adjustments to maintain strong outcomes. Partner with cross-functional groups on escalations, resource needs, and project timelines involving technical support components. Coach team members through performance reviews, skill development, and workload balancing to build a capable, motivated group. Prepare regular status reports for leadership that highlight service trends, capacity planning, and opportunities for enhancement. What You Bring Proven background leading technical support or service teams, preferably with direct responsibility for registration and delivery of complex technical solutions. Solid understanding of common troubleshooting methodologies, service level frameworks, and tools used to track support tickets. Strong leadership presence that includes clear communication, conflict resolution, and the ability to motivate specialists under pressure. Analytical mindset for evaluating data, identifying root causes, and recommending practical refinements to technical processes. Bachelor’s degree in information technology, engineering, business, or a closely related discipline, or equivalent hands-on experience managing technical services. Ability to work onsite in Houston, TX and prioritize tasks in a fast-paced full-time Manager Technical Services environment. Working at Erl Erl is hiring for this role and offers a supportive team environment where dedicated professionals can contribute to important technical service outcomes while building lasting expertise. How to Apply To apply, complete…
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