Manager, Soft Services (Starlink)

MANAGER, SOFT SERVICES (STARLINK)

SpaceX is committed to developing revolutionary space technology, with the ultimate goal of enabling people to live on other planets. We are looking for a talented Soft Services Manager to oversee the operation and maintenance of non-critical facility systems and workplace experience across the entire Starlink Bastrop campus. This position is directly responsible for ensuring our facilities maintain a world-class appearance and support employee productivity while minimizing downtime in amenity and support spaces. The quality of our facility care reflects our values and plays a critical role in how we are perceived as a world-class organization.

RESPONSIBILITIES

• Lead a team of technicians and specialists focused on janitorial services, workplace maintenance, painting, drywall, structural repairs, and general building upkeep across the campus
• Manage third-party service providers (janitorial, landscaping, pest control, elevators, fire protection, etc.) to ensure services meet SpaceX standards and terms of contract
• Oversee building envelope maintenance including roofs, walls, windows, doors, and floors
• Manage elevators and related vertical transportation systems (primarily vendor/OEM driven)
• Own fire protection systems including certifications, inspections, and vendor-performed work
• Manage effluent/sanitary waste streams (restrooms, kitchen, and general facility waste)
• Drive organizational excellence through the creation of standardized KPI metrics and ensure accountability at all levels
• Manage work ticketing system to ensure correct staff and timely responses to break/fix requests
• Partner with construction and internal teams to develop, plan, and execute site improvement projects in accordance with overall business objectives and strategy
• Maintain high-end greenspaces, break areas, conference zones, and executive-facing spaces to world-class standards
• Support 24/7 facility operations including off-hours and emergency response protocols as needed

BASIC QUALIFICATIONS

• 5+ years of professional experience with facilities management or soft services operations
• Experience managing both direct teams and multiple third-party vendors in a large facility environment
• Knowledge of building envelope systems, elevators, fire protection, and general building maintenance

PREFERRED SKILLS AND EXPERIENCE

• Bachelor’s degree in an engineering, facilities management, or related discipline
• Proficiency in Microsoft applications such as Excel, Outlook, Word and PowerPoint
• Excellent communication skills (oral and written) and the ability to clearly and concisely articulate complex problems to a wide variety of audiences
• Strong work ethic and drive for constant improvement balanced with the ability to work effectively in a team environment
• Ability to independently and effectively manage projects in an extremely fast paced and changing environment
• Experience supporting both manufacturing and executive-facing spaces
• Track record of implementing cost-saving or service efficiency improvements

ADDITIONAL REQUIREMENTS

• Must be able to work extended hours and/or weekends as needed
• Provide 24/7 on-call support of all critical activities and emergency situations
• Valid driver’s license