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Prepare stories on de-escalation, coaching advocates, and turning complaints into process fixes. Be ready to explain how you measure advocacy impact and align client needs with delivery teams.
Best fit if you have led client success or advocacy work and can operate remotely while supporting Corebts clients linked to the Philadelphia, Pennsylvania market.
As Manager, Client Advocacy at Corebts, a typical day centers on amplifying client voice: triage escalations, coach advocates, track retention risks, and brief account or delivery partners. Remote days usually mix video syncs, case reviews, and written handoffs.
The listing marks remote eligibility with a Philadelphia, Pennsylvania location tie.
It usually means representing clients inside the company through feedback loops, escalations, and retention-focused partnerships.
No certification resources were supplied for this listing; confirm any requirements with Corebts during screening.
Manager, Client Advocacy at Corebts in Philadelphia, Pennsylvania - Full Time, Remote Role Overview The Manager, Client Advocacy is responsible for delivering exceptional client experience by serving as the primary point of contact and trusted advisor for key clients. This role ensures client needs are understood, issues are resolved promptly, and satisfaction with products and services is consistently high. Day-to-Day Responsibilities Act as a primary point of contact and trusted advisor for key clientsEnsure client needs are understood and issues are resolved promptlyMaintain high levels of client satisfaction with products and servicesLead a team of Client Advocate professionals, overseeing daily operationsMentor staff to drive continuous improvement in client engagement, retention, and overall service excellence Skills & Qualifications Exemplary communication skills, both written and verbalStrong leadership abilities with experience managing a teamProven track record in client relationship managementAbility to resolve complex issues efficiently and effectivelyExperience in the financial services industry is preferred but not required Why Join Corebts At Corebts, we value our employees and offer a dynamic work environment that fosters growth and innovation. Our commitment to client satisfaction drives us to continuously improve our services and support our team members in achieving their professional goals. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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