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Prepare concrete examples of managing case or dispute pipelines: prioritization, audit trails, and coaching under volume. Be ready to walk through metrics you used (cycle time, accuracy, backlog) and how you handled a contested or incomplete file without inventing employer-specific tools.
Strong fit if you can run disciplined ops for arbitration-style caseloads, coach a team, and stay calm with incomplete inputs—on site in Charleston, not remote. DATA does not show employee reviews or pay bands for this posting.
As Manager – Arbitration Operations at Maximus in Charleston, expect to own intake-to-resolution flow for arbitration cases: assign work, track SLAs, escalate blockers, quality-check case files, and brief leadership on volume, aging, and outcomes. Much of the day is coordination—operations staff, legal/compliance partners, and systems that record decisions—plus exception handling when cases stall or data is incomplete.
No. The listing marks remote as 0; plan for Charleston, Kanawha County, West Virginia.
Management of arbitration operations: workflow, quality, staffing, and escalation—not pure individual-contributor case work alone.
No cert family or resources were supplied (CERTS is empty), so none are listed here.
Website: maximus.com
Public cache only — not an employee review.
Manager - Arbitration OperationsMaximusCharleston, Kanawha County What This Role Involves The Manager - Arbitration Operations will oversee the day-to-day administration and performance of a state-sponsored surprise billing dispute resolution program. Responsibilities include leading operational teams that facilitate independent dispute resolution (IDR) and arbitration processes. Responsibilities Oversee the operations of a state-sponsored surprise billing dispute resolution program. Lead operational teams to ensure efficient and effective management of IDR and arbitration processes. Ensure compliance with all relevant regulations and guidelines. Develop and implement strategies to enhance the performance and efficiency of the team. Skills & Qualifications Proven experience in managing operations for dispute resolution programs. Strong leadership and management skills, with a track record of leading teams effectively. Familiarity with state-sponsored arbitration processes and regulations. Excellent communication and interpersonal skills to facilitate effective team collaboration and client interaction. About the Company Maximus is a company dedicated to improving the delivery, quality, and efficiency of government services. We are seeking a Manager - Arbitration Operations to join our State East Arbitration team in Charleston, Kanawha County. This role requires a commitment to excellence and a passion for delivering high-quality solutions. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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