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Be ready to show how you handle upset callers, protect sensitive customer details, and stay accurate while multitasking. Prepare short examples of explaining financial terms simply, de-escalating conflict, and following a checklist under supervision. Know basic title-loan concepts at a high level and why clear documentation matters in lending customer service.
A strong fit is patient, detail-oriented, and comfortable with in-person customer service in a small Virginia Eastern Shore community. You should enjoy structured processes, phone and counter work, and helping people resolve payment or account issues without overpromising.
As a Loan Customer Service Representative at LoanMax Title Loans in Onley, your day centers on helping customers with title-loan questions and account needs. You will take phone and in-person inquiries, explain payment options and next steps in plain language, update customer records, and escalate complex cases per branch procedure. Because the job is on-site (not remote), much of the work is face-to-face service, accurate documentation, and calm problem-solving under time pressure.
No. The listing is for on-site work in Onley, Accomack County, Virginia.
You support customers with title-loan questions, payments, and account updates through phone and in-person service while keeping records accurate.
Onley is in Accomack County on Virginia’s Eastern Shore, listed with ZIP 23418 in the United States.
Loan Customer Service Representative at LoanMax Title Loans - Onley, Accomack County About the Role We are seeking a dedicated and customer-focused Loan Customer Service Representative to join our team at LoanMax Title Loans in Onley, Accomack County. This full-time position requires excellent communication skills and the ability to handle multiple tasks efficiently. Day-to-Day Responsibilities Assist customers with inquiries related to loan services, including processing applications and providing information on loan terms and conditions. Handle customer complaints and resolve issues in a timely and professional manner. Maintain accurate records of customer interactions and transactions. Adhere to company policies and procedures while ensuring a positive customer experience. Skills & Qualifications Strong communication skills, both verbal and written. Ambient knowledge of loan services and financial products is beneficial but not required; training will be provided. Excellent problem-solving abilities to handle customer concerns effectively. Prior experience in a customer service role or related field preferred but not mandatory. Ability to work flexible hours, including rotating Saturdays from 9:00 AM - 2:00 PM. About LoanMax Title Loans LoanMax Title Loans is based in Exmore, VA, with a store located at 4116 Lankford Highway. Our mission is to provide reliable and accessible loan services to our customers while maintaining the highest standards of customer service. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Compensation for this position ranges from $16 per hour, with bonuses potentially available based on experience and performance but not guaranteed.
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