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Be ready for scenarios: irate shippers, peak-hour queues, coaching a newer associate, and explaining FedEx retail services clearly. Emphasize calm de-escalation, accuracy on packages/payments, and prior lead or training experience.
Strong fit if you want on-site lead retail work for FedEx in Cobb County and enjoy coaching a counter team under time pressure. Thin public review data here—judge culture and pay from the employer’s own process.
As a Lead Retail Customer Service Associate at a FedEx retail location, you guide the front-of-house team: shipping and pickup help, package intake, payment handling, and resolving customer issues. Expect to coach associates, keep the counter moving during peaks, and represent FedEx face-to-face on Barrett Parkway.
Free upskilling options aligned with retail sales work:
No. The listing is on-site at Barrett Parkway in Cobb County, Georgia.
FedEx is a multinational focused on transportation, e-commerce, and business services, headquartered in Memphis (ticker FDX).
Yes for related sales/business skills: HubSpot Academy sales certifications and Saylor Academy business courses—both free per the listed resources.
Website: fedex.com
FedEx Corporation, originally known as Federal Express Corporation, is an American multinational conglomerate holding company specializing in transportation, e-commerce, and business services. The company is headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of its original air division, Federal Express, which operated under this name from 1973 until 1994.
Public cache only — not an employee review.
Lead Retail Customer Service Associate at FedEx Barrett Parkway, Cobb County The Opportunity FedEx is seeking a dynamic Lead Retail Customer Service Associate to join our team at Barrett Parkway in Cobb County. As a key member of the store’s leadership, you will be responsible for providing exceptional customer service and driving sales through expert product knowledge and efficient operations. What You'll Do Taking customer orders across various services including print, signs & graphics, and shipping Coordinating store activities to ensure smooth operations Providing accurate pricing information to customers Recommending appropriate FedEx Office products based on customer needs Consistently delivering a positive customer experience Requirements Knowledgeable in all areas of the store’s business, including print, signs & graphics, and shipping Strong communication skills to engage with customers effectively Ability to coordinate and manage multiple tasks simultaneously Experience in retail customer service or a related field is preferred but not required A valid driver's license may be necessary for some roles within the store Working at FEDEX FedEx offers a dynamic and supportive work environment where you can grow your career while making a difference in the community. Our team members enjoy competitive compensation, comprehensive benefits, and opportunities for advancement. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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