- Full Time
- Whitehorse, YT
Air North
Wage: $24.50/hour
Hours of Work: Full-Time (35-40 hours per week)
Location: Whitehorse, Yukon
At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.
Why join us?
- Phenomenal local and international flight benefits for you and your family!
- Extra travel benefits such as hotels and cruises
- Employer paid health & dental benefits
- Group RRSP investment options
- Cargo shipping benefits
- Vehicle and home heating fuel discounts through Chieftain Energy for you and your family
Role Summary:
This role is responsible for supporting end-users of the hardware and software that Air North, Yukon’s Airline utilizes to ensure adequate solutions are provided. This position primarily responds to time-sensitive technology challenges faced by Air North employees (portal, telephone, email, desk-side and remote support services).
Key Duties and Responsibilities:
- Monitor and respond to Service portal, emails and phone lines
- Troubleshoot and support software and hardware problems in a timely manner
- Maintain accurate and up-to-date inventory and hardware tracking systems
- Set up hardware and software as requested through the portal
- Create/update documentation of new and existing processes (Knowledge base)
- Identify and communicate technical problems, processes and solutions
- Identify viable projects, have entered into ticketing system, and assign priority
Must haves:
- Minimum Grade 12 diploma or equivalent
- Previous IT experience
- Must have and maintain a valid Class 5 Driver’s License
- A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
- Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
- Must be a legally entitled to work in Canada
Ready to join us?
- Submit your resume and cover letter explaining why you are an ideal fit for the role
- If selected, we’ll reach out within 10 days for a brief introductory call
- Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
- We aim to make final decisions within 14 days of the initial call
At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.
We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.
Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!
To apply for this job please visit job-boards.greenhouse.io.
Explore Air North online
Working in Whitehorse, Yukon
Weather right now in Whitehorse, Yukon: checking… · Local time: · Air quality: · Daylight:
Whitehorse is the capital of Yukon, and the largest city in Northern Canada. It was incorporated in 1950 and is located at kilometre 1426 on the Alaska Highway in southern Yukon. Whitehorse's downtown and Riverdale areas occupy both shores of the Yukon River, which rises in British Columbia and meets the Bering Sea in Alaska. The city was named after the White Horse Rapids for their resemblance to the mane of a white horse.
Yukon is a territory of Canada, bordering British Columbia to the south, the Northwest Territories to the east, the Beaufort Sea to the north, and the U.S. state of Alaska to the west. It is Canada's westernmost and smallest territory by land area. As of the 2026 second quarter estimates Yukon had a population of 48,493, the most of the territories. Whitehorse, the territorial capital, is the larg
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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