IT Support Specialist

The IT Support Specialist is responsible for providing onsite and remote technical support across multiple office and operational locations. This role serves as a hands-on support resource for end users, supporting daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting. 

This is a highly user-facing role that requires strong communication skills, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment. 

Key Responsibilities 

• Provide onsite and remote technical support for end users across multiple locations. 

• Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery. 

• Configure and deploy desktops, laptops, mobile devices, and related hardware. 

• Perform operating system reloads, workstation imaging, software installation, and endpoint setup. 

• Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments. 

• Assign and manage security groups, shared mailbox access, and basic user permissions. 

• Maintain accurate inventory records for computers, peripherals, and IT assets. 

• Install and support printers, docking stations, monitors, and other office technology. 

• Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation. 

• Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities. 

• Support deployment and maintenance of endpoint management and remote monitoring tools (RMM). 

• Assist with hardware procurement, receiving, staging, and deployment coordination. 

• Travel to operational locations as needed to support users and technology initiatives. 

• Training: Provide training and guidance to end-users on IT tools and best practices. 

• Other duties as assigned. 

Qualifications 

• Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. 

• 3+ years’ experience in helpdesk support or a similar IT support role. 

• Ability to support Microsoft Windows environments and Microsoft 365 applications. 

• Experience supporting both Windows and Mac devices. 

• Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds. 

• Strong analytic and problem-solving skills. 

• Ability to work independently and collaboratively in a team environment. 

• Eager to learn and adapt to new technologies. 

• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. 

• Familiarity with healthcare or other regulated environments preferred. 

Physical, Environmental, and Mental Requirements  

• Ability to lift IT equipment (Average 30 lbs.) 

• Ability to crawl, kneel, stoop, and reach while installing equipment and configuring workstations. 

• Frequent walking and standing. 

• Works well under pressure due to time and accuracy requirements. 

• Corporate office is located in Santa Monica. Periodic travel to company locations in Malibu and San Rafael. Travel and mileage reimbursements included. 

• Reliable transportation and valid driver’s license required. 

Compensation

• Starting compensation range of $35.00 – $40.00 hourly. Exact compensation will be determined by experience, education, licensure/certifications, and location, in accordance with applicable laws.