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Strong fit if you enjoy hands-on support, patient user coaching, and on-site systems work for Cgsfederal in Syracuse rather than pure remote or pure development roles.
As an IT Support Specialist at Cgsfederal in Syracuse, a typical day centers on keeping staff systems reliable. You would monitor computer performance, set up PCs and peripherals, run diagnostics from manuals or user reports, answer software/hardware questions, handle minor installs and repairs, and confer with users and managers when new systems or changes are needed—work aligned with O*NET 15-1232.00.
Strengthen OS/hardware troubleshooting, ticketing, and clear user support. Free learning paths: Microsoft Learn AZ-900 (free to learn), AWS Skill Builder (free), Google Cloud Skills Boost (free to learn), IBM SkillsBuild (free).
No—the listing is for Syracuse, NY with remote set to off-site not available.
System performance checks, equipment setup, diagnostics, user Q&A, minor hardware/software repair, and requirements discussions with staff.
Use free or free-to-learn paths from Microsoft Learn (AZ-900), AWS Skill Builder, Google Cloud Skills Boost, and IBM SkillsBuild linked above.
Public-domain labor data — prepare examples for 2–3 of these.
IT Support Specialist at Cgsfederal in Syracuse, NY About the Role This role involves providing high-quality IT support to employees of a large federal agency. The primary responsibilities include diagnosing and resolving technical issues, installing and maintaining hardware and software, and ensuring clear communication with end users through various channels such as phone, email, and electronic ticketing systems. What You'll Do Perform IT support tasks by delivering timely and accurate assistance to end users across all designated support channels. Diagnose and resolve technical issues reported by customers. Install, configure, upgrade, troubleshoot, and maintain hardware including personal computers, laptops, mobile phones, iPads, copiers, printers, video teleconferencing equipment, scanners, desk phones, and headsets. Configure, install, and maintain network systems using standard protocols and capabilities. What You Bring Candidates should possess strong technical skills in hardware and software installation, configuration, and maintenance. Experience with network systems is preferred. A proactive attitude towards problem-solving and a commitment to providing excellent customer service are essential. This position is full-time and on-site in Syracuse, NY. About the Company CGS brings together motivated, highly skilled, and creative individuals to solve complex government challenges with cutting-edge technology. We value collaboration and encourage professional growth through various learning opportunities. Our mission is to support the legal mission of a large federal agency in Syracuse, NY. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. CGS offers an environment where employees feel supported and encouraged to grow professionally.
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