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IT Support Analyst

True Anomaly at a glance

Source: Wikipedia

True Anomaly

Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.

OUR MISSION

True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.

OUR VALUES

  • Be the offset. We create asymmetric advantages with creativity and ingenuity.
  • What would it take? We challenge assumptions to deliver ambitious results.
  • It’s the people. Our team is our competitive advantage and we are better together.

YOUR MISSION

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.   

RESPONSIBILITIES

  • Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions. 
  • Troubleshoot and resolve technical issues related to computer systems, networks, and hardware. 
  • Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.). 
  • Install, configure, and maintain computer systems, networks, and hardware. 
  • Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security. 
  • Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling. 
  • Collaborate with other IT team members to ensure timely resolution of technical issues. 
  • Participate in demanding on-call rotations to provide IT/Technical support 24/7. 
  • This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission. 

QUALIFICATIONS

  • Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
  • Minimum 3+ years of experience in IT support or end-user desktop support
  • Strong knowledge of computer systems, networks, and hardware
  • Excellent troubleshooting and problem-solving skills
  • Proficient in Bash/Shell scripting
  • Demonstrated proficiency with Windows and Mac OS
  • Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
  • Experience with remote support tools and technologies
  • Experience with cloud-based technologies and services (e.g., Azure)
  • Developing recommendations for procedures to prevent problems.
  • Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
  • Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed.
  • Experience with Cisco networking equipment
  • Experience with Automations of basic tasks using Bash/Shell/Python scripts 

COMPENSATION

  • Base Salary: $70,000-$95,000
  • Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. 

ADDITIONAL REQUIREMENTS

  • Ability to maintain or obtain TS/SCI clearance 
  • Work Location—this role will be fully onsite at our new Long Beach facility. 
  • Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person’s working conditions while performing the job.
  • Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite 

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

To apply for this job please visit job-boards.greenhouse.io.

Terms used in this posting

401k
A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
PTO
Paid Time Off — vacation, personal, or sick days you can take while still being paid.
equity
Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
on-call
You may be required to be reachable and available to work outside normal scheduled hours, typically for a set rotation.

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Denver is the capital and most populous city of the U.S. state of Colorado. Officially a consolidated city and county, it is located in the South Platte River valley on the western edge of the High Plains, and is just east of the Front Range of the Rocky Mountains (Rockies). Denver is the 19th-most populous city in the United States and the fifth-most populous state capital, with a population of 715,522 at the 2020 census. The ten-county Denver metropolitan area, with 3.1 million residents, is the 19th-largest metropolitan area in the country and functions as the economic and cultural center o

Colorado is a landlocked state in the Mountain West subregion of the Western United States. It is one of the Mountain states, and part of the Southwestern United States, sharing the Four Corners region with Arizona, New Mexico, and Utah. It is also bordered by Wyoming to the north, Nebraska to the northeast, Kansas to the east, and Oklahoma to the southeast. Colorado is noted for its landscape of

Note: Colombia observes a public holiday on Jul 13 — Our Lady of Chiquinquirá Day.

🇨🇴 Relocation safety for Colombia: High Risk — via Warnely, CC BY 4.0

  • Elevation 1,632m (5,354 ft)

Source: Wikipedia (state)

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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

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