Avride
About the role
We’re looking for an IT Operations Specialist to support day-to-day internal IT processes and help keep employees productive, equipped, and supported throughout their time at the company.
This role is primarily focused on IT Operations, with additional opportunities to support internal IT systems and automation depending on your experience and the team’s needs. You’ll work closely with HR, Security, Workplace, and other stakeholders to make sure requests are completed on time, issues are resolved efficiently, and IT operations remain organized, reliable, and audit-ready.
What you’ll do
- Support onboarding and offboarding processes, including device preparation, equipment return, and coordination of required IT steps.
- Provide equipment, software, licenses, and day-to-day IT support to employees and contractors.
- Coordinate access requests and follow through on approvals and fulfillment to ensure timely access provisioning.
- Provide on-site support for employees and help with workplace IT needs such as meeting rooms, printers, and other shared office technology.
- Track hardware inventory and stock levels, help organize equipment logistics, and support procurement-related follow-up when needed.
- Work with internal stakeholders to keep IT requests, operational processes, documentation, and SLA-sensitive tasks running smoothly.
What you’ll need
- Experience in IT Operations, IT support, workplace support, or a similar internal IT role.
- Hands-on experience supporting employees with day-to-day IT requests in macOS, Windows and Linux environments.
- Experience with onboarding and offboarding, equipment provisioning, software and license distribution, and access-related processes.
- Experience working with ticketing systems, request queues, and operational workflows with SLA-sensitive tasks.
- Attention to detail in process-driven work and keep requests moving to completion.
Nice to have
- Experience with Google Workspace or similar internal IT systems.
- Experience with MDM or endpoint management tools such as Jamf, Intune, or similar.
- Experience helping with administration of internal IT systems, SaaS tools, or access management platforms.
- Python scripting skills or other automation experience.
- Experience in a fast-growing startup or product company.
- Experience supporting audit or compliance-related operational requirements in IT processes.
Candidates are required to be authorized to work in the U.S. The employer is not offering relocation sponsorship, and remote work options are not available.
Avride is an equal opportunity employer and committed to providing reasonable accommodations to qualified applicants and employees with disabilities to ensure they have equal access to employment opportunities. Avride complies with the Americans with Disabilities Act (ADA), if you need a reasonable accommodation to assist with the application or hiring process, or to perform the essential functions of a job, please email jobs@avride.ai.
To apply for this job please visit job-boards.greenhouse.io.
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Austin is the capital city of the U.S. state of Texas. With a population of 961,855 at the 2020 census, it is the 12th-most populous city in the U.S., fifth-most populous city in Texas, and second-most populous U.S. state capital, while the Austin metro area with an estimated 2.55 million residents is the 25th-largest metropolitan area in the nation. Austin is the county seat and most populous city of Travis County, with portions extending into Hays and Williamson counties. Incorporated on December 27, 1839, it has been one of the fastest-growing large cities in the United States since 2010.
Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
Source: Wikipedia (state)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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