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Prepare short stories about fixing time-sensitive AV failures before meetings, prioritizing multi-user outages, documenting steps for non-technical staff, and coordinating vendors or facilities when rooms or cabling are involved. Ask how Vi Living structures on-site support coverage and after-hours expectations in Daly City.
Strong fit if you enjoy hands-on IT plus event/room AV support in a resident- or staff-facing environment and prefer on-site work in the Daly City / San Mateo County area rather than remote-only roles.
As an IT/AV Support Coordinator at Vi Living in Daly City, a typical day centers on keeping staff technology and meeting/event AV reliable: triaging tickets, setting up rooms and displays, checking cables and connectivity, walking users through common issues, and escalating hardware or network problems that need deeper engineering support.
Useful foundations for this title include desktop and peripheral troubleshooting, basic networking, AV signal flow (displays, mics, conferencing), ticket hygiene, and clear user communication. No cert list or costs were provided for this posting—ask the employer which tools and platforms they standardize on.
No. The listing marks remote as off and places the role in Daly City, CA.
Available data lists viliving.com; use that site and the official posting for current benefits, schedule, and requirements.
No certification family or priced resources were supplied for this enricher run—confirm required certs directly with Vi Living if any are listed in the full job ad.
Website: viliving.com
Public cache only — not an employee review.
IT/AV Support Coordinator at Vi Living in Daly City, CA - Full Time, No Remote About the Role The IT/AV Support Coordinator role at Vi Living involves providing technical support for residents and staff using computer hardware and software. This position supports community-based technologies such as A/V systems within the building. Responsibilities include serving as a primary point of contact for resident tech assistance, setting up, training, and troubleshooting personal devices like smartphones, tablets/iPads, computers, home Wi-Fi, and voice assistant devices. The coordinator also educates residents on technology applications and platforms including email, Touchtown, work order requests, reservations, virtual communication, cyber security, and more. Tasks involve preparing, scheduling, and conducting resident technology education sessions both in-person and virtually. Managing other resident tech support resources as needed is part of the job. Capturing data metrics on usage and satisfaction to assess the effectiveness of support services is also a key responsibility. Your Responsibilities Serve as first point of contact for residents seeking technical assistance on a scheduled basis Maintain hours of operations and schedule Assist with setup, training, and troubleshooting personal devices including smart phones, tablets/iPads, computers, home Wi-Fi, and voice assistant devices Provide education, training, and support on technology applications and platforms such as email, Touchtown, work order requests, reservations, virtual communication, cyber security, etc. Prepare, schedule, and conduct resident technology education, training, webinars, and seminars in both in-person and virtual settings Manage and coordinate other resident technology support resources as needed Capture various data metrics including usage and satisfaction to determine effectiveness of scheduling and responding to resident technology support requests What You Bring Competitive pay, exceptional benefits, generous paid time off starting on day one, 401k with company match, paid maternity and paternity benefits, award-winning training and development, tuition reimbursement, and a luxury work environment are some of the perks offered. Vi Living is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. About the Company Vi Living is located at 620 Sand Hill Road, Palo Alto CA 94304. As a leading organization, Vi Living provides meaningful and rewarding work…
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