- Full Time
- Anywhere (Remote)
Softgic
This is a remote position.
About the role:
The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket.
Responsibilities:
- Always strive for customer first attitude
- Maintain shared spreadsheet as needed for all teams involved
- Update tickets accordingly and transfer of data to the spreadsheets
- Work with all teams involved for process updates and changes to tickets and documents
- Act as liaison between all teams involved, keeping record of all meetings and documents
- Work with newly hired users to ensure an excellent day one experience
Requirements
Skills:
- 2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people
- Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
- Create exceptional documentation in the form of SOP’s, end user and multi team documentation
- Strong Excel and tracking skills
- Strong technical aptitude–ability to quickly learn new concepts and tools.
- Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI).
- Excellent writing and proofreading skills.
- Excellent work ethic and strong intellectual curiosity.
- Ability to work quickly, efficiently, and multi-task.
- Desire and ability to innovate and improve upon current processes.
To apply for this job please visit jobicy.com.
Explore Softgic online
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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