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Website: zeissgroup.com
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Join Zeissgroup as an Ingénieur SAV / Maintenance, covering the North-East region on a mobile basis from our Rueil-Malmaison operations centre. We're seeking an experienced field service and maintenance engineer to provide expert technical support to our customers across a multi-site territory. About the Role As our mobile Service After-Sales and Maintenance Engineer serving the North-East region, you'll be the technical backbone connecting Zeissgroup to our customers' operations. You'll combine hands-on engineering expertise with genuine customer service, managing the complete lifecycle of equipment support—from preventive inspections to emergency repairs—whilst maintaining the mobility and flexibility the role demands. This is a full-time position that rewards technical excellence, proactive problem-solving, and a commitment to customer satisfaction across a dynamic field territory. Your Responsibilities Travel throughout the North-East region to install, service, and maintain customer equipment, ensuring minimal downtime and maximum operational reliability Diagnose and resolve technical faults on-site, drawing on your engineering knowledge and troubleshooting skills Perform scheduled preventive maintenance visits, documenting system performance and identifying improvement opportunities Communicate clearly with customers to understand their needs, manage expectations, and build lasting relationships Maintain comprehensive service records and reports, ensuring full traceability and compliance with safety and quality standards Coordinate with internal technical teams to escalate complex issues and access specialist support when needed Adhere to all health, safety, and environmental regulations throughout all field activities Qualifications Degree or equivalent qualification in engineering, electronics, mechanical engineering, or a related technical discipline Demonstrated experience in field service, equipment maintenance, or customer-facing technical support roles Strong diagnostic and problem-solving skills with the ability to work independently in customer environments Valid driving licence and reliable access to transport (essential for the mobile nature of this role) Fluent French and English communication skills, both written and verbal Genuine commitment to customer service and safety excellence Willingness to travel extensively within the North-East territory as required Why Join Zeissgroup Zeissgroup is a global leader in optical systems and precision engineering, with a heritage of innovation spanning generations. As part of our team, you'll work with cutting-edge technology, develop your technical expertise, and contribute directly to customer success. We…
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