- Full Time
- Brisbane, Australia; Melbourne
Thoughtworks at a glance
thoughtworks.com- Founded 1993
SEC filings mentioning "Thoughtworks": 337 · SIC industry: Services-Computer Programming Services — search EDGAR
Source: Wikipedia
Thoughtworks
We are looking for a Cloud Engineer to join our Managed Services team. You will contribute towards delivering managed AWS infrastructure services for multiple customers. You will work closely with Service Delivery Managers as well as Technical Team Leads to understand customer priorities, ensure commitments are met, and deliver high service standards. Your focus will be on contributing alongside a team to deliver secure, reliable, and scalable AWS solutions while ensuring positive outcomes for our customers and our business.
Job responsibilities
- Contribution to the ongoing management and improvement of managed services processes, e.g. onboarding, change management, incident management, and other ITSM processes.
- Contribution to the ongoing management and improvement of Thoughtworks Operations processes, e.g. on-boarding, change management, incident management, and other ITSM processes.
- Contributing to the delivery of after-hours (24×7) managed services, by being a part of the on-call roster.
- Evangelizes and promotes development of solutions in accordance with Thoughtworks technical standards, policies and frameworks.
- Takes accountability for own performance and quality of outputs, celebrating success and recognising and addressing improvement opportunities.
- Collaborate with Service Delivery Managers to translate client needs into technical delivery.
- Maintain visibility of client environments, risks, and commitments
- Participate in incident response and post-incident reviews with customers and internal teams
- Ensure client commitments are met while supporting the business’s commercial objectives
Job qualifications
Technical Skills
- Strong experience across AWS services (EC2, VPC, IAM, RDS, Lambda, CloudWatch etc.)
- Proficient with Terraform and other IaC tools (CloudFormation desirable)
- CI/CD pipeline experience with GitHub Actions, Jenkins, or similar
- Experience with containerisation (Docker, Kubernetes/EKS)
- Knowledge of observability platforms (CloudWatch, Datadog, ELK, Dynatrace a plus)
- Linux & Microsoft administration and scripting
- Solid understanding of backup, disaster recovery, networking, and security
Professional Skills
Service Delivery
- Experience in a managed services or multi-client environment
- Strong communicator, comfortable with both technical and business stakeholders
- Experience working alongside Service Delivery or Service Desk teams.
- Exposure to Azure or GCP.
- Familiarity with Site Reliability Engineering (SRE) practices or ITIL processes.
- Experience with client onboarding and solution handovers
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
AI for recruitment
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
To apply for this job please visit www.thoughtworks.com.
Terms used in this posting
- on-call
- You may be required to be reachable and available to work outside normal scheduled hours, typically for a set rotation.
Explore Thoughtworks online
What people say about Thoughtworks
- Take-home interviews
- How to make Selenium tests reliable, scalable, and maintainable
- Apple's Mistake
Recent news
- Thoughtworks Recognized as John Deere Partner-Level Supplier in 2026 Achieving Excellence Program - AOL.com
- XY Retail appoints former ThoughtWorks exec Vivek Veeramani as Vice President Ecosystem and Delivery - Retail Technology Innovation Hub
- Teneo and Thoughtworks Launch New AI-Focused Joint Venture - Teneo
- Thoughtworks Launches Agent/works™ to Govern and Run Enterprise AI Agents Across Any Cloud - PR Newswire
- Teneo and Thoughtworks launch AI-focused joint venture - Consulting.us
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Brisbane, Brisbane Region
Weather right now in Brisbane, Brisbane Region: checking… · Local time: · Air quality: · Daylight: · UV index:
Brisbane is the capital and largest city of the Australian state of Queensland and the third-most populous city in Australia, with a population of approximately 2.8 million. Brisbane lies at the centre of South East Queensland, a bio-geographical and urban region with an estimated population of 4.1 million as of 2024. The central business district is situated within a peninsula of the Brisbane River approximately 15 kilometres (9 mi) from its mouth at Moreton Bay. Greater Brisbane sprawls across the hilly floodplain of the Brisbane River Valley between the Pacific Ocean and the Taylor and D'Ag
Queensland is a state in northeastern Australia, the second-largest and third-most populous state in Australia. It is bordered by the Northern Territory, South Australia and New South Wales to the west, south-west and south, respectively. To the east, Queensland is bordered by the Coral Sea and the Pacific Ocean; to the state's north is the Torres Strait, separating the Australian mainland from Pa
🇦🇺 Relocation safety for Australia: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Australia: 4.1% — via World Bank
- Elevation 27m (89 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.